Data and Reservation Specialist (6186)

Job DetailsJob Location: Bellflower, CA 90706Position Type: Part TimeSalary Range: $22.00 - $22.00 HourlyJob Shift: DayStatus: Part-Time, Non-Exempt, Hourly | Schedule: Monday - Friday 10:00 am - 2:00 pm

Reports to: Data Entry Supervisor 

Department: Emergency Shelter 

Region: Orange County 

 

Job Summary: The Data and Reservation Specialist is the first point of contact for our referring Outreach partners and PD. This position will be responsible for coordinating homeless services enrollment and referrals for Mercy House programs, data collection and entry into the Homeless Management Information System (HMIS), creation of reports from the HMIS, client follow-up, and client file management. The Data and Reservation Specialist assists Mercy House staff in recording services provided, clients serviced, and program outcomes. 

 

Essential Duties and Responsibilities: 

Reservations 



Responsible for tracking and updating Bed Availability Roster   





Screen calls from referring Outreach partners, PD and returning clients   





Ensure referrals have been vetted for felony warrant checks and sex offender status   





Make bed reservation for client arrivals; to include mode of transportation to shelter 



Program Data Entry and Reporting 



Ensure HMIS intake forms are completed by clients and data is entered into the HMIS   





Ensure HMIS data quality management   





Responsible for entering all Bed Nights, Case Notes and Services into data base on a daily basis   





Scan and file intake packets and other pertinent documents daily   





Follow up with staff as needed to ensure needed documents and updated forms are kept to the agency standard   





Meet data entry deadlines in a challenging and constantly changing atmosphere   





Light data reporting tasks   



Miscellaneous 



Attend staff meetings   





Attend County CoC meetings as needed   





Attend training workshops as needed   





Perform ad hoc projects as appointed by Supervisor   


Qualifications 

Education and Experience 



Strong computer, typing, and data processing skills 





Proficiency in Microsoft Word, Excel, Outlook, and Internet-based browsers 





Possess a high level of tolerance and understanding for individuals who are present for services with urgent multiple case management and health needs 



General 



Ability to work effectively with a diverse population; plan, organize and prioritize duties; clearly communicate information and instructions verbally and in written form; maintain a positive, professional and safe environment while on duty; and establish and maintain effective working relationships with others 





Strong verbal communication and interpersonal skills 





Ability to multi-task in a fast-paced environment 





Attention to detail 





Fluency in Spanish is of significant value 



Physical Requirements 



Ability to lift up to 25 pounds 





Prolonged periods sitting at a desk and working on a computer 





Must have reliable transportation and be willing to rotate/cover at other Orange County Emergency Services shelters as needed