Data and Reporting - IT Project Group Manager, SVP

Brief Description of the Organization

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients’ and the public’s trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve.

Overview of the Role

What is Tools & Automation? Our mandate is clear: to enhance the user experience across our PMO tools through the integration of intelligent automation while mitigating existing manual interventions and pain points. Collaborating closely with O&T PMO teams, Enterprise Tool and Reporting team, and key functions, we are poised to deliver a transform experience this year. Our strategic focus revolves around several key projects and goals outlined for this year. We stand committed to driving innovation, fostering collaboration, and delivering tangible value to our esteemed organization. Together, we embark on a journey of transformation, poised to redefine excellence in the realm of tools and automation within our global financial firm. This is a process improvement team where we look for technology and solutions that are not yet explored by identifying and partnering with technology teams who can assist in onboarding and deployment.

The IT Project Group Manager (Data and Reporting Lead) is accountable for management of complex/critical/large professional disciplinary areas. Requires a comprehensive understanding of multiple areas within a function and how they interact in order to achieve the objectives of the function. Applies in-depth understanding of the business impact of technical contributions. Excellent communication skills required in order to negotiate internally, often at a senior level. Accountable for the end results of an area. Exercises control over resources, policy formulation and planning. Primarily affects a sub-function. Involved in short- to medium-term planning of actions and resources for own area.

This role applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.

Develop and maintain software solutions that automate tedious and time-consuming manual business processes. This role will also lead initiatives related to the design and management of workflow automation projects. Additional responsibilities include creating and maintaining technical documentation, testing and fixing bugs, training users, identifying technology solutions based on business needs, and providing technical support. To succeed, the ideal candidate should have strong knowledge of RPA development, business analyst, and be comfortable working with a variety of technologies and ambiguity. This role will be responsible for managing the organization’s data infrastructure and reporting functions, ensuring the accurate collection, analysis, and presentation of data to support strategic decision-making. This role requires a strategic thinker with strong analytical skills, attention to detail, and a deep understanding of data management and reporting tools. This role will collaborate closely with cross-functional teams to develop and implement data-driven solutions that align with the organization’s goals.

Responsibilities:

• Responsible for all technology components of the development and implementation of major/multiple/highly complex projects; may manage enterprise wide projects.

• Develops detailed IT work plans, schedules, project estimates, resource plans and status reports.

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