Data Analyst II

We are Generac, a leading energy technology company committed to powering a smarter world.

Over the 60 plus years of Generac’s history, we’ve been dedicated to energy innovation. From creating the home standby generator market category, to our current evolution into an energy technology solutions company, we continue to push new boundaries.

The Data Analyst II is responsible for building and operating the analytical infrastructure that enables oversight of Generac Home’s internet-connected and field-installed products. This role leverages largescale operational, customer, and digital engagement data, combined with AI-assisted development techniques, to monitor product performance, surface emerging risks, and inform both real-time operations and long-term product strategy. 

The Data Analyst II analyzes high-volume data from residential energy products, customer service interactions, mobile applications, and subscription platforms to ensure reliable product performance, positive customer experience, and scalable service delivery. 

Responsibilities 

• Monitor real-time operation and performance of IoT-enabled and field installed Generac products using scalable, data-driven monitoring solutions 

• Analyze and correlate data across product telemetry, service call center interactions, mobile app engagement, and subscription systems to identify emerging issues and experience gaps 

• Build, enhance, and maintain analytics, dashboards, and alerting systems that surface product, service, and customer experience risks 

• Apply AI assisted development techniques (e.g., code copilots, automated query generation, assisted root cause analysis, anomaly detection) to accelerate insight generation and automation 

• Develop, streamline, and document processes to deliver identified product or customer impacting issues to Customer Service, Operations, and Product Engineering for appropriate triage and response 

• Identify and investigate system irregularities using statistical, analytical, and AI supported methods; recommend corrective actions aligned with established guidelines and safety practices 

• Collaborate with cross-functional stakeholders to define analytical goals, success metrics, and monitoring strategies spanning product performance, service efficiency, and customer engagement 

• Provide regular updates to stakeholders through analytics reviews, operational readouts, and executive-ready presentations highlighting trends, risks, and opportunities 

• Report progress against product and analytics roadmaps, including monitoring coverage, automation targets, and insights across current and legacy product generations 

• Create