Account Manager

We promise you can be yourself at Protolabs
Don’t meet every single requirement? Go ahead and apply anyway! Studies have shown that women and people of color are less likely to apply for jobs unless they meet every single qualification and we think this sucks. We are an Equal Opportunity Employer and we are committed to building a diverse team that feels that they are valued in the workplace. If you’re looking at our page and you do not identify yourself, don't be discouraged to apply. You can help make our Protolabs even better. We do not discriminate based on race, color, national origin, sexual orientation, gender, age, mental or physical ability, or any way you represent yourself. We strongly believe diversity makes for more successful teams and it's one of our biggest secrets of success.
Join us on our mission to transform the manufacturing industry.
Protolabs has been the leader in digital manufacturing since 1999, born from automating traditional manufacturing processes so that injection molded plastic parts were easier and faster to produce. Now with molding, machining, 3D printing, and sheet metal fabrication capabilities across 12 technology-enabled factories, Protolabs manufactures commercial-grade plastic, metal and liquid silicone parts in as little as 1 day–the fastest lead time in the industry.
We are looking for an Account Manager, to join us on this mission. You'll use your existing customer network, complemented with Protolabs key accounts, to scale your sales from day 1, and hit the ground running.
Sound good? Keep reading!

What you'll do:

• Consistently develop and nurture a pipeline of new business (additional contacts/opportunities within existing customer accounts and newly introduced contacts/companies)
• Implement action plans to generate new sales within multiple existing customer companies
• Identify new business opportunities by profiling prospective companies
• Achieve outbound calls, connects, pipeline, and close rate expectations
• Support the Customer Service team, Application Engineers and Quality teams as required to ensure 100% customer satisfaction

What it takes:

• 3-5 years of experience in a customer facing role
• Ability to understand and communicate the technical aspects of Protolabs services
• Ability to multi task and prioritise workload
• Able to work in a fast paced, goal orientated environment
• Resilient, Strong objection handling skills 
• Independent, dependable, resourceful and self-motivated

What's in it for you?

• We are a growth orientated company, this also applies to your development journey at Protolabs, which is supported with regular employee feedback and discussions
• There is an open and welcoming corporate culture across Protolabs’ global business
• We live by our values: trust, teamwork and achievement
• A family sized team in a fast-growing international group
• Quality work environment in the Savoie Technolac business park (pleasant setting, sports activities, proximity to the Lac du Bourget, carpooling spot, bicycle path), fully equipped lunchroom, free hot drink dispenser
• Advantageous family health covering insurance
• Access to the benefits platform « club-employés »
• Time Saving Account (C.E.T. Compte Epargne Temps)
• Possibility of hybrid working
• Extensive e-learning platform with over 300 training courses

What to expect in the hiring process
Initial callKick-off with an initial screening with one Talent Acquisition Partners, not really an interview, but the chance to learn more about how we do things, our process and a chance for you to ask all the things you want to know
Hiring ManagerA deeper dive into the role, what we're looking for and for you to get to know one another
Take home challenge or presentationPut your skills to the test. Depending on the role, you may be asked to work on a take-home challenge or a presentation to us. We know this won't show us all of your talents, but we can get a nice insight into how you work and vice versa.
Team MeetingIn most scenarios, you’ll get to meet your teammates or a member of the leadership team. This is a great chance for us to see how you fit into the wider organisation
Meet the culture ambassadorsOur culture is unique and so are you! Check your ego at the door because these cats are not interested in whether you're the best engineer. We want to hear all about the things that get you out of bed each morning, the special interests you have or random skills that you can teach us. Now's the time to show us your authentic self, no holding back. This is also your chance to ask about the behaviours that make us who we are, warts and all - because hiring is a two-way street!