Assistant Mission Team Leader

Job DetailsJob Location: Mission Support Office - Menasha, WI 54952Position Type: Full TimeJob Shift: FTWho We Are:

Goodwill NCW is a nonprofit organization with 28 retail stores across north-central Wisconsin.  We are proud of the life-transforming impact we make in our communities and to our planet with the help of our donors and shoppers. Together, we bring our values to life, power our mission of elevating people by eliminating barriers to employment and transform lives through skill building for sustained employment and improved financial stability. Our unwavering commitment to addressing the unique needs of our communities drives us to continuously evolve.

What You’ll Get To Do:

Maintains and coordinates Employment Coach schedules to ensure appropriate staffing coverage and service delivery.
Manages call-in coverage by adjusting schedules and coordinating staffing needs for planned and unplanned absences.
Serves as the primary point of contact for immediate staff questions, concerns, and day-to-day operational support across all department programs.
Audits case notes and documentation to ensure accuracy, timeliness, compliance, and quality standards are met.
Provides coaching coverage and direct support services as needed to maintain continuity of participant services.
Assists with monitoring staff productivity, schedules, and workflow needs.
Supports onboarding and ongoing guidance for Employment Coaches, Case Managers and Employment Placement Specialists regarding documentation expectations, scheduling procedures, and service standards.
Serves as a subject matter expert and provides mentorship and ongoing development for Employment Coaches, Case Managers and Employment Placement Specialists.
Partners with leadership to support strategic priorities and achieve performance goals.
Helps identify operational challenges and collaborate with leadership to develop solutions.
Promotes a positive, team-oriented work environment focused on professionalism, accountability, and quality service delivery.
Maintains confidentiality of participant and organizational information in accordance with agency policies and regulations.
Completes additional duties as assigned by leadership.
QualificationsWhat We Need From You:

Associate or bachelor’s degree in human services, social work, education, or related field preferred.
3+years of experience working in employment services, coaching, case management, or human services preferred.
Previous leadership, scheduling, or team coordination experience preferred.
Excellent time management and prioritization skills and the ability to work through multiple tasks simultaneously under time constraints. 
Excellent communication, customer service skills and attention to detail.   
At least an intermediate level of competency with Word, Excel, PowerPoint, SharePoint, Outlook and basic computer systems. 
Ability to maintain confidentiality.
Ability to work independently and collaboratively within a team environment.
A valid driver’s license with an acceptable driving record and the ability to travel to other locations is required. 

Work Environment:

The physical demands described here are representative of those that must be met by a team member to successfully perform the key functions of this job. Accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work is performed primarily in a variety of environments with extensive team member contact and frequent interruptions.  
Primary function requires sufficient physical ability and mobility to work in varying settings; to sit or stand  for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, twist, lift, carry, push and/or pull light to moderate amounts of weight.  
Operate office equipment requiring repetitive hand movement and fine coordination, including use of a computer keyboard, mouse, and scanner.    
Verbally communicate to exchange information.