Operations Relationship Manager

COMPANY OVERVIEW

Global Atlantic Financial Group is a leader in the U.S. life insurance and annuity industry, serving the needs of individuals and institutions. Global Atlantic is a wholly-owned subsidiary of KKR, a leading global investment firm that offers alternative asset management across multiple strategies and capital markets solutions. 

We are looking for a diverse team of talented individuals who reinforce our culture of collaboration and innovation. We are dedicated to the career development of our people because we know they are critical to our long-term success. Join our team and come grow with us. 

The KKR-Global Atlantic partnership - The Global Atlantic Story 

Greenhouse is our scheduling tool and we communicate through their systems. At times, your email may block our communications. Please be sure to check your SPAM so that you do not miss critical information about our process, including scheduling. 

POSITION OVERVIEW 

The Business Relationship Manager is responsible for the operational relationship with a key business partners in our PreNeed channel, based in Hartford, CT or Batesville, IN.  The candidate will foster a strong partnership while working closely with internal teams to provide proactive operational support. The ideal candidate will demonstrate accountability, collaboration, strong relationship skills and have a drive to excel.

Key responsibilities include:

• Proactively support and expand relationships through proactive support for product, technology, and operational initiatives
• Design solutions to manage and resolve operational opportunities
• Facilitating research for complex business problems to influence solutions
• Collaborates with internal partners to provide unified operational support, message coordination and issue resolution to assigned distribution groups
• Responsible for communicating and facilitating key initiatives and opportunities with internal partners in operations, sales, legal, compliance, IT, etc.
• Proactively managing relationships through data analysis and reporting
• Internally aligning strategic priorities, projects and tactical requests
• Develop strong relationships and constant communication, including regular meetings and visits to gather feedback and ensure service needs are met
• Partner with sales to identify and act on feedback and trends to enhance the overall producer experience

QUALIFICATIONS

• Bachelor’s degree or equivalent combination of education and experience
• Three (3+) or more years of progressive professional relationship management experience and three (3+) or more years of operational or sales leadership experience in the insurance or financial services industry
• Demonstrated ability to build and maintain relationships internally and externally
• Excellent communication skills, work ethic and high level of personal integrity and accountability
• Ability to work in a highly collaborative and fast-paced environment
• Occasional travel required 

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Global Atlantic reserves the right to modify the qualifications and requirements for this position to accommodate business needs and regulatory changes.  Future adjustments may include obtaining specific licenses or certifications to comply with operational needs and conform to applicable industry-specific regulatory requirements, state and federal laws.

TOTAL REWARDS STATEMENT  

Global Atlantic’s total rewards package is reflective of our corporate values, particularly diversity, excellence and innovation, with a focus on inclusion, pay equity, and flexibility. We are proud to support your personal and professional growth and well-being through programs such as educational assistance, virtual physical therapy, remote/onsite fitness reimbursement, a medical second opinion program, pet insurance, military leave, parental leave, adoption assistance, fertility and family planning coverage. We strive to foster a culture of total well-being through community outreach and charitable giving programs.

We are active in our communities-

• New York: StreetWise Partners, Covenant House, Partnership for New York City, City Meals on Wheels, Habitat for Humanity, Billion Oyster Project
• Boston: Cradles to Crayons, Boston’s Healthcare for the Homeless, Thompson Island Outward Bound, Rosie’s Place, Catie’s Closet, Project Bread, Rise Against Hunger, Space to Thrive
• Hartford: Junior Achievement, Habitat for Humanity, Oliver’s Pajama, Uni