Patient Accounts Clerk (1637) - Dept. of Public Health – (H00171)

Company Description

The Department of Public Health prioritizes equitable and inclusive access to quality healthcare for its community and values the importance of diversity in its workforce. All employees at the Department of Public Health work to advance equity, inclusion, and diversity with a specific lens and focus on race, ethnicity, gender, sex, sexuality, disability, and immigration status. 

• Application Opening – Friday, September 26, 2025
• Application Deadline – Application filing will close on or after Friday, October 10, 2025
• Salary: $88,322 - $107,354 Annually
• Appointment Type: Permanent Civil Service
• Recruitment ID: CBT-1637-H00171

The Mission of the San Francisco Department of Public Health (SFDPH) is to protect and promote the health of all San Franciscans. SFDPH strives to achieve its mission through the work of two main Divisions - the San Francisco Health Network and Population Health. The San Francisco Health Network is the City’s only complete system of care and has locations throughout the City, including Zuckerberg San Francisco General Hospital and Trauma Center, Laguna Honda Hospital and Rehabilitation Center, and over 15 primary care health centers.

The eligible list resulting from this recruitment may be utilized to fill future and current vacancies in this class at other locations within the DPH for the duration of the eligible list. 

Job Description

Under general supervision, the 1637 Patient Accounts Clerk collects payments on delinquent accounts for services that have been rendered to patients of the Department of Public Health.

Essential duties include:

• Reviews and edits bills and claims to make sure the information is accurate and complete;
• Collects payments on outstanding accounts for which tracers have already been sent according to predetermined schedules
• Performs the more technically difficult or complicated billing, accounts receivable, or collections work of the unit, including preparing spreadsheets on more difficult accounts
• Compiles information and prepares all documents for transferring outstanding accounts to the Bureau of Delinquent Revenue of the Tax Collector's Office following procedures as specified in the City Charter
• Handles specialized accounts, such as the "full bill" accounts in which payments are made directly by the patient rather than by a third-party payor and accounts involving lawsuits and estates
• Communicates with patients, physicians, insurance representatives and other for the purpose of collecting payments.

The 1637 Patient Accounts Clerk also performs other related duties as required.

Qualifications

Minimum Qualifications - Required

EXPERIENCE: Eighteen (18) months (equivalent to 3,000 hours) of experience billing, claims processing and/or collecting healthcare service reimbursements or medical claims from Medi-Cal (Medicaid), Medicare, insurance, third-party payors, and individual payors in a hospital, healthcare agency, or healthcare billing organization.

Substitution: Completion of fifteen (15) semester units or twenty-two (22) quarter units of medical billing-related coursework from an accredited college or university may substitute for six (6) months of qualifying experience.

Applicants must meet the minimum qualification requirements by the final filing date unless otherwise noted.

One year of full-time employment is equivalent to 2,000 hours (2,000 hours of qualifying work experience is based on a 40-hour work week).

Important Note: Please make sure it is absolutely clear in your application exactly how you meet the minimum qualifications. Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. Please be aware that any misrepresentation of this information may disqualify you from this recruitment or future job opportunities.

Additional Information

Selection Procedures: 
After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following.

Written Examination (Weight: 100%):
Candidates that meet the minimum qualifications will be invited to participate in multiple-choice exam that is designed to measure the knowledge, skills, and abilities in job related areas which may include but not be limited to: knowledge of complex government and commercial regulations applicable to billing for reimbursement; knowledge of priority