Market Expansion Medical Director, House Calls

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Company: Oak Street Health 

Title: Market Expansion Medical Director, House Calls Program (RBE)

Company Description

The mission of Oak Street Health is to rebuild healthcare as it should be. We are a rapidly growing, innovative company of community-based healthcare centers delivering higher quality health and wellness care that improves outcomes, manages medical costs and provides an unmatched experience for adults on Medicare. The Oak Street model integrates outstanding clinical expertise, technology, and teamwork to deliver improved care quality and cost savings. These cost savings are then reinvested into care in our communities, creating a virtuous cycle of improving community health. 

We are a national organization serving over 100,000 patients and we are growing rapidly. We are a diverse team of care providers, service team members, technologists, community outreach experts, business professionals, and more -- all dedicated to our Oaky Values and motivated by our mission. We’re looking forward to getting to know you!  For more information, visit www.oakstreethealth.com.

Program Overview

@HOME delivers high-quality primary care to Medicare patients in their home. The @HOME program takes a team-based approach to providing outstanding patient care to the population attributed to Oak Street Health’s Managed Service Organization (MSO). Our Care Teams - consisting of a Provider, Medical Assistant/Scribe (CIS/MA), Behavioral Health Specialist (BHS) and Mobile Operations Coordinator (MOC) - build individual relationships across a panel of about 75 patients, seen monthly. The Care Team is responsible for delivering excellent, high-touch primary care, and coordinating the care of our patients throughout the healthcare delivery system.

Role Description

The Market Expansion Medical Director is responsible for ensuring standardization and success of new at-home geographies. For the first 6-12 months of a new market launch, the Medical Director will travel 30-50% of time to be in-market, side-by-side with newly hired providers and leadership teams to teach, guide and coach through workflows to ensure on-the-ground teams are executing best practices in patient care and operations.  

Candidate Responsibilities

• Help establish new market infrastructure

  • Partner with operational leadership to establish offices and resources in new markets

  • Participate in launch planning, including structure for care team zones and geographies

  • Seek and establish relationships with local vendors for home health, hospice, wound care, physical and occupational therapy, and other support services as needed

• Drive development of new market care teams

  • Participate in hiring, onboarding, and clinical education

  • Establish a spirit of clinical excellence and camaraderie in the new market

  • Supervise and coach providers (Nurse Practitioners and Behavioral Health Specialist) using standardized tools and best practices, including

    • Shadowing visits, reviewing admissions and prevention strategies, and coaching end of life discussions

    • Guiding data-driven practices to keep patients happy, healthy, and out of the hospital

    • Sharing data and helping providers understand it

    • Ensuring accurate coding and documentation

    • Supporting scheduling and billing processes 

    • Owning first 90-days provider performance reviews (until local leadership is read