Executive Housekeeper

Description

JOB TITLE:  Executive Housekeeper

JOB SUMMARY:  The Executive Housekeeper is responsible for managing all aspects of the Housekeeping Department, including, but not limited to: coordination of renovations, laundry operations, staff training and development, guest relations, superior cleanliness of all guest rooms and public areas, financial controls, special projects, and ensuring excellence in staff performance within Skytop Lodge’s Four-Diamond resort.

REPORTS TO: Director of Rooms

PRIMARY DUTIES AND FUNCTIONS:

1. Maintain a strong level of cooperation with management.

2. Manage guest needs, requests and complaints in a timely manner.

3. Coordinate all scheduling requirements with the demands of the resort.

4. Manage service contracts with vendors to guarantee continuity of service.

5. Development of departmental management and supervisory staff

6. Attendance at weekly meetings as assigned

7. Control of Monthly Inventories for Linen & Supplies. 

8. Supervision of all documentation with respect to all projects and programs necessary meet OSHA and State Health Department requirements.

9. Implement all checklists and documentation needed to meet and maintain Resort standards 

10. Ensure housekeeping filing system is current and accurate.

11. Perform duties as assigned in the case of a fire or other internal disaster.

12. Write departmental budgets and supervise approved budgets in accordance with resort standards.

13. Select, interview, hire, train, and discipline personnel in assigned departments.

14. Implement and maintain written training programs for all areas of the Housekeeping department. 

15. Operate two-way radios efficiently and professionally in communicating with hotel staff. Ensure the proper use of radio etiquette within the departments

16. Manage all financial responsibilities of the Housekeeping department. 

RESPONSIBLE FOR: Complete operation of assigned departments, all assigned keys, equipment, and maintenance inventory and check lists. Completing monthly linen and supplies inventory. 

PHYSICAL DEMANDS: Ability to perform all department tasks set forth in all other departmental job descriptions.

WORKING CONDITONS: Mostly working within the buildings but responsibilities range through entire resort. Weekends & Holidays REQUIRED.

HAZARDS:  Some cleaning agents and chemicals may be hazardous if improperly used or if contact is made with skin, eyes or clothing. Some heavy lifting, bending and kneeling. Possible exposure to blood borne pathogens.

NOTICE

Job descriptions are not intended and should not be construed to be exhaustive lists of all responsibilities, skills, efforts or working conditions associated with a job. While this job description is intended to be an accurate reflection of the requirements of the job, management must reserve the right to add or remove duties from particular jobs when circumstances (e.g. emergencies, changes in workload, rush jobs, or technological developments) dictate. Because of various seasonal requirements, jobs in other areas of the resort may be offered as a replacement for this position to include work in other areas e.g. grounds maintenance, housekeeping, kitchen, etc.

Requirements

 SKILLS REQUIRED: It is necessary to have strong people skills and a refined ability to communicate effectively both verbally and written. Familiarity with financial reports and management, understand and skilled in current property management system, PC and Microsoft Office Suite, extreme flexibility and adaptability, proficient in managing projects.  

 EDUCATIONAL REQUIREMENTS: College degree is preferred but not necessary. Must speak, read and write the English language fluently and have good, basic math skills. Knowledge and training in blood borne pathogens preferred. 

 PRIOR EXPERIENCE: Minimum 3 years’ experience as Housekeeping management/supervisory experience within a hotel/resort environment and knowledge of all operations is required. 

 SPECIFIC KNOWLEDGE REQUIREMENTS: A working knowledge of all hotel housekeeping tasks including guestroom cleaning, floor care, window care, carpet care, laundry operations etc. 

 PERSONALITY REQUIREMENTS: Good interpersonal skills, self-motivated, dependable, creative, strong ability to adapt and accept frequent changes,