Senior Patient Recruitment Specialist

About Us:

Flourish Research is where clinical trials thrive. Flourish Research is one of the industry’s most progressive and diversified clinical trial organizations, with strong capabilities across cardiology, metabolic disorders, renal, oncology, CNS, pulmonology, and vaccine research. At Flourish Research, we strive toward excellence. In clinical trials and healthcare, excellence means everyone deserves the best care, regardless of their race, color, gender identity, religion, ethnicity, physical abilities, age, sexual orientation, or veteran status. We embrace employees, customers, and patients from these underrepresented groups to help make this vision a reality. Flourish is committed to a safe work environment where all employees, customers, and patients are included, and treated with dignity and respect. The more diversity we have in our team, the more unique perspectives, and ideas we share, and the better prepared we are to serve our communities. WE SEE YOU. WE ARE YOU. WE EMBRACE YOU. WE CELEBRATE YOU! 

 Flourish Research is looking for motivated, talented, creative individuals who want to learn and grow in their careers while contributing to research that changes lives! We offer an excellent comprehensive benefits package, a supportive and collaborative work environment, and endless growth opportunities. 

About the Job:  

We are actively hiring a Senior Patient Recruitment Specialist to support our Covina, California site.

Shift: Monday-Friday day shift (40 hours per week)
Location: Onsite, Covina, CA
FLSA Classification: Non-Exempt
Compensation: $31 to $33 per hour (depending on experience)

Requirements

PURPOSE: To effectively conduct phone screening interviews with potential study volunteers and determine their willingness and eligibility to participate based on the applicable study protocol. Details of the procedures required, risks and benefits may also be provided to potential study volunteers as detailed in the applicable approved Informed Consent Document and other approved recruitment materials. To obtain clean, objective, and accurate data while following applicable Flourish SOPs, policies and procedures, federal regulations, medical ethics, Good Clinical Practices (GCPs), International Council of Harmonization (ICH), Institutional Review Board (IRB) requirements, and in compliance with specific sponsor protocol requirements. All responsibilities should be completed in accordance with Flourish Research’s Core Values and Employee Manual.  

JOB RELATIONSHIPS:

Reports to: Recruitment Manager, Operations Manager (TBD)

Departments Supervised: N/A

ESSENTIAL JOB FUNCTIONS: 

·       Read, understand, and communicate expectations around protocol for specified patient visits and procedures.

·       Sit at a workstation for long periods of time, managing a continuous high volume of calls.

·       Is creative and diligent in recruiting qualified study participants into assigned protocols to fulfill enrollment obligations within the sponsor’s timeline while following regulations and rules governing medical ethics, IRB, GCP and ICH guidelines.

·       Ensure that potential study participants are called, screened appropriately, and followed up with expeditiously to provide a timely response.

·       To function as a member of the clinical research team in the recruitment department to help ensure that departmental goals are met across all studies as assigned by the Recruitment Manager.

·       On studies assigned as Lead Recruiter, be involved in all planning meetings (pre-SIV, SIV, trainings, protocol review and follow up meetings) and maintain any campaign portals and associated reporting.

·       Phone screen potential study participants utilizing the applicable inclusion/exclusion criteria as defined by the study protocol recruitment guide (PRG).

·       Enter medical history and demographic information taken from potential study volunteers into a computerized database.

·       Follow-up with all no-shows and update status within CTMS in a timely manner ensuring proper documentation in comments section.

·       Make reminder phone calls for pre-screens and screens scheduled.

·       Be knowledgeable about upcoming studies and communicate thoughts on how to pre-screen, if applicable.

·       Participate in walk-in screenings, open houses, health screenings, expos and other in-person recruitment events, as assigned.

·       Maintain confidentiality of study protocol information and Protected Health Information (PHI).

·       Attend required meetings and training sessions to