Solution Support - Principal Engineer

FICO (NYSE: FICO) is a leading global analytics software company, helping businesses in 100+ countries make better decisions. Join our world-class team today and fulfill your career potential!

The Opportunity
“The Solution Support Group is a global team responsible for providing 24x7 upgrade support of the company's Cloud, SaaS, ASP and hosted solutions. Those who excel in this role have the willingness and ability to jump in and learn new technologies as well as move between them quickly. We attract engineers with tenacity, exceptional diagnostic and problem-solving skills, and those looking to contribute to a corporate critical initiative.  You’ll have an opportunity to work with a diverse set of enabling platform technologies, supporting FICO’s most critical clients. This role provides the opportunity to develop a deep understanding of our business and work closely with product development, product management, and sales / pre-sales team(s) to deliver significant value to our clients”   - Global Solution Support Leader – Sr. Director 

What You’ll Contribute

• As a generalist, support the full stack of Public Cloud, Private Cloud and hosted web-based applications.  Specializations will be nurtured and developed according to the needs of the business.
• Manage the operations and stability of the environments in accordance with established procedures and best practices, while contributing to continuous improvement within those processes and procedures.  
• Drive incidents to resolution during scheduled upgrade activities and tasks.  
• Implement, monitor, refresh, and perform tasks listed in Team Responsibilities on select/key Platform solutions.
• Team responsibilities:
• Solution Deployment and Promotion.
• Solution Technical Regression Testing (post upgrade).
• Solution Technical Performance Validation/Testing/Sizing (post upgrade).
• Solution Change Management (deployments, patches, upgrades).
• Solution Monitoring (setup and alerting from solution, bureaus).
• Adjust Logging (e.g. Kafka / Gridgain).
• Solution Incident Investigation and Resolution.
• Support of Solution Customizations (e.g. groovy scripts, models) for break/fix.
• Solution related OEM Support L2 & L3 of the Solution.

What We’re Seeking

• Ambitious and self-driven team members with experience working with/on FICO or other platform and components.
• Intermediate to advanced RedHat Enterprise Linux (RHEL) experience.
• Knowledge of web technologies (JBoss, Tomcat, Apache HTTP Server, OpenAM). 
• Knowledge/Experience with cloud computing platforms (AWS) and automation/container management (Kubernetes, etc)
• Working knowledge of relational database systems – MySQL, SQL Server 2005/2008/2012, Oracle 11 or Oracle RAC.
• Working knowledge of LDAP design, implementation and networking.
• Knowledge and experience administering multi-platform operating system environments (Windows and LINUX).
• Working knowledge of Storage Management Solutions (SAN, NAS, etc.).
• Working knowledge of networking systems and protocols, firewalls and TCP/IP networks, standards, and architectures. Hands-on knowledge of load balancers and firewalls desired. 
• Familiarity with ITIL standards and technologies (ServiceNow)
• Scripting/programming experience in Puppet, Powershell, PERL, .NET, Python or UNIX Shell a plus.

Our Offer to You

• An inclusive culture strongly reflecting our core values:  Act Like an Owner, Delight Our Customers and Earn the Respect of Others.
• The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences.
• Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so.
• An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie.

• The targeted base pay range for this role is: $91,000 to $143,000 with this range reflecting differences in candidate knowledge, skills and experience.

#LI-CG1

#LI-REMOTE

Why Make a Move to FICO?

At FICO, you can develop your career with a leading organization in one of the fastest-growing fields in technology today – Big Data analytics.  You’ll play a part in our commitment to help businesses use data to improve every choice they make, using advances in artificial intelligence, machine learning, optimization, and much more.

FICO makes a real difference in the way businesses operate worldwide: