Become a part of our caring community and help us put health first
 

Reports To: Market Executive of Operations
FLSA: Exempt

Work Schedule: Full-time/40 Hours

Position Type: On-site

Branch Location: Salisbury, NC

This is not a remote or work-from-home position. This position requires you to sit on-site at our Salisbury branch location.

The Branch Director is accountable for managing the day-to-day branch operations to ensure the following: operational efficiencies, quality of patient care, regulatory compliance, support of business development & patient base growth, achievement of key performance indicators, and people management/development. The Branch Director supervises the branch/clinical staff. Direct responsibility of ensuring the branch meets applicable Federal, State, and local laws regarding the certification and licensure process at all times.  Responsible for long-range planning, fiscal viability, and quality of care provided by the branch. Recruits, interviews, and hires staff and monitors quality care and organizational performance. Assist other disciplines in coordinating activities when necessary, assuming responsibility for continuity, appropriateness, and quality of services delivered.

Essential Functions:

• Develops, plans, implements, analyzes and organizes operations for the Branch.

• Responsible for the delivery of care for all patients served by the Branch by providing supervision and support to the Clinical Manager(s).

• Works in conjunction with the Area Director of Operations or the AVP of Operations and Finance Department to establish Branch’s revenue and budget goals.

• Recognizes the clinical leadership and provides support and supervision to the Clinical Manager(s) to promote more effective performance and delivery of quality home care services.

• Maintains office operations in an efficient, productive, effective, and organized manner, which provides a safe working environment for employees, meeting local ordinances and fire and safety regulations in compliance with the company policies.

• Conducts continuous quality improvement quarterly committee meetings, reviews all patient satisfaction data, and follows up on negative patient satisfaction surveys and follow-up visits with referral sources.

• Communicate with the Area Director of Operations or the AVP of Operations for direction, problem-solving, and implementation of programs and protocols.

• Partners with Sales Directors and Account Manager(s) to meet budgeted admission goals. Participates in sales and marketing initiatives.

Use your skills to make an impact
 

License/Certifications:

• Active and unrestricted Registered Nurse (RN) license or Physical Therapist (PT) license with authorization to practice in the state of North Carolina.

Required Experience/Skills:

• Valid driver’s license, auto insurance and reliable transportation.

• Home health experience is required.

• Management and people leadership experience is required. Outstanding leadership skills with demonstrated experience motivating, educating, supervising, and supporting staff and developing a cohesive team.

• OASIS experience is required. OASIS certification (HCS-O, COQS, and/or COS-C), preferred.

• Homecare Homebase (HCHB) experience is required. 

• CMS PDGM billing knowledge and/or experience is preferred.

• Revenue/Fiscal management experience is preferred. Ability to manage multi-millions in revenue is preferred.

• Knowledge of business management, governmental regulations, and accreditation standards.

• Experienced with quality improvement monitoring and reporting tools and methods.

• Excellent verbal and written communication skills.

• Must be proficient with Microsoft Word and Excel.

Additional Information

• Normal Hours of Operation: M-F / 8a-5p (ET)

• On-Call Expectation: Yes, rotating on-call shift.

• Branch Size: 439+ Census (3.0 STAR rating)

• Annual Bonus Eligible: Yes, eligible for the annual incentive bonus.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good