IT Applications Administrator

<div class="content-intro"><p><strong>Why Sony Interactive Entertainment?</strong></p> <p>Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity.</p></div><p><span style="color: #000000;"><strong>IT Applications Administrator</strong><br><br>As an IT Applications Administrator, you will have a vital operational role in supporting and advancing Microsoft 365 and identity services at enterprise scale. This is a hands-on, operations-centered position responsible for ensuring platform stability, addressing incidents, and promoting automation across core Microsoft services including Microsoft Entra ID, Exchange Online, SharePoint Online, Teams, OneDrive, and related security and compliance features.<br><br>The ideal candidate brings strong operational rigor, deep identity expertise, and experience working within structured IT service management environments. You are comfortable balancing reactive operational support with proactive platform improvement. This is your opportunity to join a world-class team and make a significant impact!<br><br><strong>Responsibilities</strong><br><br>Microsoft 365 & Identity Operations</span></p> <ul> <li><span style="color: #000000;">Manage daily administration and operational support for Microsoft 365 and Entra ID services.</span></li> <li><span style="color: #000000;">Triage and resolve incidents and service requests across identity, messaging, collaboration, and access platforms.</span></li> <li><span style="color: #000000;">Perform root cause analysis and implement long-term remediation to reduce recurring issues and technical debt.</span></li> <li><span style="color: #000000;">Manage identity lifecycle processes, RBAC, privileged role governance, Conditional Access, MFA, and authentication policies.</span></li> <li><span style="color: #000000;">Troubleshoot authentication and access issues using Entra ID audit and sign-in logs.</span></li> <li><span style="color: #000000;">Coordinate Exchange Online, including mail flow, transport rules, ma