Senior Technical Program Manager

We Are

At RelationalAI, we are enabling the future of data-centric systems that learn, reason, and predict, built on our cloud-native relational knowledge graph management system. We are bringing together a global team of exceptional people who inspire and respect one another to achieve our mission.

We are intellectually curious, with problem-solving mindsets and a proven track record of delivering results. We value the ability to learn, grow, and respond to an ever-changing landscape of challenges and opportunities as much as we value past experience.

RelationalAI is a remote-first company that has been operating with a distributed team since day one.  We are based on six continents, support team members wherever they live, and are fluent in the tools and processes of distributed and often asynchronous work.

Who We Are

At RelationalAI, we are enabling the future of data-centric systems that learn, reason, and predict, built on our cloud-native relational knowledge graph management system. We are bringing together a global team of exceptional people who inspire and respect one another to achieve our mission.

We are intellectually curious, with problem-solving mindsets and a proven track record of delivering results. We value the ability to learn, grow, and respond to an ever-changing landscape of challenges and opportunities as much as we value past experience.

RelationalAI is a remote-first company operating with a distributed team since day one.  We are based on six continents, support team members wherever they live and are fluent in distributed and often asynchronous work tools and processes.

About the Field Operations Team

Field Operations (in partnership with Field Engineering) is one-half of the professional services function within RelationalAI’s overarching Field team: 

 The Field professional services function focuses on the following:

1. Development and expansion of strong client relationships that utilize RelationalAI products to achieve our client’s business goals.
2. Delivery and deployment of RelationalAI products and workloads within our client’s businesses through an industry-leading technology delivery capability
3. Work with the RelationalAI product and R&D capabilities to align the go-to-market strategy with the product roadmap and capabilities
4. Provide feedback to the product, and R&D teams gathered from direct experience delivering the product in client environments.
5. Ensure profitable client revenue growth and product consumption within our client base.
6. Measure the impact of the product on technical organization with respect to cost, efficiencies, and evolvability.

The Field Operations team is responsible for the following:

1. Technical Program Management
2. Key Account Management
3. The ongoing supply and demand planning, staffing management, and financial management across RelationalAI’s complete portfolio of client relationships.

 

The Opportunity

A Technical Program Manager will provide strategic, delivery, and tactical leadership on complex, strategic accounts, establishing and maintaining trusted advisor status through high-impact client interaction, and be ultimately accountable for the successful delivery of your program of work, in line with RelationalAI values, and product realities and requirements.

What You Will Do

• Act as a trusted advisor to your client by building key relationships and understanding the market and trends that could impact them
• Oversee and lead a team on all aspects of a complex, strategic program of work
• Analyze new and complex program-related problems and create innovative solutions that normally involve the schedule, technology, methodology, tools, RAI (RelationalAI) product, solution components, and financial management of the program
• Collaborate with, coordinate and ensure consistency with the engagement’s subject matter experts, holding them accountable to their client and team commitments during complex, work directly with the RAI R&D teams to ensure issues are raised appropriately and promptly to enable the best possible response time and approach to resolution.
• Assess client needs and work with the team’s technology and account leaders to continue to evolve the account strategy and create any proactive proposals needed to deliver value to our client
• Speak to the value of our delivery and how it maps to client vision, goals, and initiatives - in alignment with RAI’s overall GTM strategy
• Continuously deliver undeniable value by ensuring the high performance of RAI teams on the account and proactively manage risk with the client
• Cultivate RAI team-member growth and development by encouraging f