Watch & Jewelry Consultant - Hudson Yards 1

At Piaget Americas, We are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.

 

Watch and Jewelry Consultant

Piaget | New York, NY

 

Role Overview

The Watch and Jewelry Consultant role is a brand ambassador of Piaget and should provide an elevated client experience both in & out of the boutique. The Watch and Jewelry Consultant is responsible for achieving sales targets while proactively developing a network of clients.

 

Responsibilities (or Mission)

Sales Performance & Service:

• Achieve sales targets and KPIs while proactively developing a Piaget Client Base.
• Define and recruit prospective clientele.
• Assist and support after sales clients to translate service to sales.
• Develop a detailed knowledge of Piaget creations to provide exceptional customer service.
• Participate in Boutique events in order to recruit new clientele and entertain existing client base.
• Be savvy with client expectations as it relates to other brand treatments & offerings, including the new retail experience.
• Share ideas and recommendations to management in development of individual business.
• Follow and implement all required procedures, standards and policies as outlined in the Retail Book and Sunrise Chapters. .

 

Clients’ treatment:

• Provide exceptional customer service surpassing client’s expectations at every opportunity.
• Demonstrate the refined luxury lifestyle of Piaget through customer service, attitude, personal grooming, dress code and behavior at all times.
• Ensure the highest level of service and care for both clients and prospects.
• Implement an effective data capture & follow up for clients, prospects, CS and reservations.
• Build, develop and maintain your own Local and International client database ensuring client’s loyalty.
• Resolve client challenges with the highest professionalism, promptly and successfully by investigating problems, developing solutions and making appropriate recommendations to the Boutique Management.

 

                                                                   

Boutique operations:

General:

 

• Recommend improvements to the management team in all aspects of the boutique operations/maintenance.
• Attend and participate in all boutique meetings and trainings as required.