Business, Process & Operations Director

Company Description

Fascinated by the future and captivated by technology? Smart, driven and want to make a difference in the world? You will fit right in.

By joining one of our teams at Visa Payments Limited, a division of Visa Inc since 2019, you’ll have an opportunity to shape the payments experience globally. Being part of Visa, the world’s leader in digital payments technology, our mission is to connect the world through the most creative, reliable and secure payment network, enabling individuals, businesses, and economies to thrive. 

Visa Payments Limited is a financial technology business that provides cross-border payment processing services to banks and payments businesses across six continents through its global network.

Individuality fuels our brand and our global team – we are proud that we are a talented team of 18,000 individuals with unique backgrounds, perspectives and experiences. Therefore, we understand that you are much more than your day job. We encourage quality of life both within and outside of the office, and whether it is taking advantage of agile work schedules or our wellness programmes, Visa Payments Limited and Visa Inc. respects and encourages meaningful work/life balance for everyone.

If you think you could support the Visa family by joining Visa Payments Limited as a Operations Analyst, we want to hear from you.

You're an individual. We're the team for you. Together, let's transform the way the world pays.

Job Description

Business, Process & Operations (BPO) Director

We are looking for a fun, intelligent, team-oriented person who believes in our core values:

• Growth Mindset: We seek our continuous growth, the growth of others, and of the business. 
• Results Driven: We are result driven people who are serious and committed to achieving the results of the company.
• Obsessed With Our Customers: We recognize that our customers are the reason for our success in business, we are committed to listening and responding positively to their needs
• Wellbeing: We pursue our wellbeing and the well being of others.
• Thinking Outside The Box: We believe that in order to stay relevant we must constantly improve and innovate. We are open to ideas that challenge conventional views and drive innovation.
• Honesty: We value honesty and integrity. We are committed to conducting ourselves in a manner consistent with the highest standards of integrity

Our Vision

Create the foundation of the Digital Economy to enable the best and most secure everyday life experience.

Our Mission

To create the next generation Payment Ecosystem to simplify people’s lives

• Provide leadership and direction in business priorities and ensure successful execution of global and regional strategies.
• Drive process improvements to optimize operations between the Sales Teams and Yellowpepper functional teams, by leading cross-functional, regional, and or geographic process improvement initiatives.
• Create and maintain monthly and quarterly regional scorecards with key KPIs for each functional team.
• Manage global operational initiatives, including global communications, global planning, etc.
• Design and implement programs to expand and develop sales capabilities for the client facing teams
• Initiate, manage and report key strategic YellowPepper initiatives and, or projects as required.
• Provide internal compliance guidance by working with cross functional teams to ensure highest internal audit ratings.
• Improve the current YellowPepper Client Engagement Survey and manage out comes with related actions
• Manage YellowPepper Employee Engagement results and provide actionable steps for improvement

YellowPepper

At YellowPepper. we digitalize traditional services and turn the phone into a cutting-edge tool for payments, loyalty and banking on the go, crafting secure and powerful solutions so that transacting becomes convenient, safe and super fast.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

Basic Qualifications:

• 10 or more years of work experience with a Bachelor’s Degree or at least 8
years of work experience with an Advanced Degree (e.g. Masters/
MBA/JD/MD) or at least 3 years of work ex