HR Service Center Specialist

Job Description Summary

Implements or performs a variety of HR administrative processes and tasks including employee record-keeping. Often handles sensitive employee and company information, which requires that they maintain a high level of professionalism and confidentiality.

Job Description

This position will follow our hybrid work model; we expect the selected candidate to work 2-3 days a week at our Saint Petersburg, FL, corporate office.

Under limited supervision, specialized knowledge and skills obtained through experience and/or specialized training are used to provide advanced, diversified, and confidential secretarial and administrative support to an assigned executive at the vice president or equivalent level with responsibility for a major organizational function. Guidance is provided to perform varied work that is somewhat difficult in character, requiring evaluation, originality, and ingenuity to make moderately complex decisions. Resolves or recommends solutions to complex problems. Extensive contact with internal and external customers is required to identify, research, and resolve issues. May communicate information to internal or external customers to sell or service products.

Essential Duties and Responsibilities

• Serves as a liaison with other functional areas and external customers in the resolution of routine administrative and operational issues.

• Maintains confidentiality.

• Provides executive support, including answering telephones, assisting visitors, and resolving and/or referring to a range of administrative problems and inquiries.

• Composes and edits correspondence and/or memoranda from dictation, verbal direction, or from knowledge of established policies.

• May prepare, transcribe, compose, type, edit, and distribute agendas and minutes of meetings.

• Schedules and coordinates meetings, events, interviews, appointments, and/or other similar activities, which may include coordinating travel and lodging arrangements.

• Prepares or assists in preparing statistical and narrative reports by performing information gathering and analysis, as specifically directed.

• Establishes, maintains, and updates files, databases, records, and other documents.

• Develops and maintains data and performs routine analyses and calculations involved in preparing recurring internal reports.

• Sorts, screens, reviews, and distributes incoming and outgoing mail.

• Composes and prepares timely responses to a variety of routine written inquiries.

• Maintains currency in modern office management methods and techniques.

• Performs other duties and responsibilities as assigned.

Knowledge of

• Intermediate-level concepts, principles, and practices of providing executive support.

• Organizational policies and practices.

• Confidentiality policies.

• Investment concepts, practices, and procedures used in the securities industry.

• Principles of banking and finance and securities industry operations.

• Terminology of financial markets and products.

Skill in

• Performing a range of executive support activities for a vice president of a major organizational functional area.

• Answering telephones and assisting visitors.

• Prepare, transcribe, compose, type, and edit correspondence, agendas, minutes, and other documents.

• Scheduling and coordinating meetings, events, interviews, and appointments.

• Preparing reports.

• Gathering and analyzing basic information.

• Establishing and maintaining files, databases, and other records.

• Performing routine analyses and calculations involved in preparing reports.

• Sorting, screening, and distributing mail.

• Operating standard office equipment and using required software applications.

Ability to

• Make administrative and procedural decisions and judgments.

• Analyze and solve problems.

• Maintain currency in modern office management methods and techniques.

• Attend to detail while maintaining a big picture orientation.

• Read, comprehend, and apply business-related information.

• Motivate and persuade others to achieve desired outcomes without organizational authority.