Clinical Application Support Analyst

Nashville General Hospital is hiring for a Clinical Application Support Analyst as a full time job in Nashville, Tennessee.

Location: On Site

Shift: Day Shift

The Clinical Application Support Analyst’s role is to deliver support to end users in the organization about how to use various types of software programs efficiently and effectively in fulfilling clinical and business objectives. This includes troubleshooting applications and software for all internal customers, such as operations, development, and other business units. The Clinical Application Support Analyst is also responsible for assisting in the design, delivery, and improvement of in-house software applications training programs and related courseware.

Clinical Application Support Analyst Roles & Responsibilities:

• Create and deploy feedback mechanisms for end users.
• Analyze results, make recommendations for support process improvement, and implement changes.
• Field incoming problem tickets from end users to resolve application and software issues within servers, databases, and other mission-critical systems.
• Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue.
• Prioritize, schedule, and administer all instances where enhancements and defect resolution are required.
• Record, track, and document the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
• Evaluate documented resolutions and analyze trends for ways to prevent repeated future problems.
• Communicate application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders.
• Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved.
• Maintain and enhance performance of all new and existing software and applications across the organization.
• Identify and learn appropriate software applications used and supported by the organization.
• Coordinate with department heads to assess departmental application training needs and objectives.
• Participate in the design, build, and delivery of software applications training programs and individual classes.
• Provide support for the testing of new and existing software applications under development or consideration for purchase.
• Perform preventative maintenance, including the installation of service packs, patches, hot fixes, anti-virus software, and so on.
• Conduct research into software application products and services in support of purchasing efforts.
• Manage and/or provide guidance to junior members of the team.

Required Skills & Qualifications:

• Bachelor's Preferred; BSN or Nursing Diploma a plus.
• Active TN RN License required.
• Certification in Nursing Informatics preferred.
• Experience with Allscripts Paragon or other Electronic Medical Record.
• Experience with Microsoft products including Word, Excel, PowerPoint, Project, SharePoint, and Power BI.
• Proven analytical and problem-solving abilities are required.  Must have experience building, maintaining, and troubleshooting clinical applications.
• Must have knowledge of healthcare technology trends and the ability to interpret organizational goal into IT initiatives.

• Medical, Dental, and Vision Insurance within first 31 days of employment
• Programs to reduce share of deductible and total out-of-pocket expenses
• Metro Health Incentive Program - Access to high quality healthcare without incurri