Specialty Pharmacy Liaison

Must be able to work as a member of a close-knit team. Provides integrated support to patients and pharmacists by providing a 'firsthand" approach to total quality patient care. Collaborates closely with patients to deliver a full continuum of medication adherence support by utilizing our various tools and applications. Encourages patients of specialty clinics to utilize pharmacy to fully benefit from its superior patient care services. Given that the Pharmacy Liaison will be in one of the medical center clinics, seamlessly integrating with the clinic team (doctors, nurses, staff, etc.) is critical to the 
liaison's success. The Pharmacy Liaison is responsible for streamlining specialty pharmacy 
services within the specialty clinic. Services include but are not limited to pharmacy benefit prior 
authorization support, securing financial assistance to lower medication costs to patients, patient 
outreach to introduce the care model and ongoing medication adherence monitoring. As a 
member of the clinical care team, the Pharmacy Liaison will establish critical relationships with 
providers and serve as a single point of contact for patients, prescribers, nurses, and any other 
office staff along their specialty medication journey.

• As a member of the clinic team, work seamlessly alongside hospital clinicians to serve 
  patients both face-to-face and over the phone
  • Educate prospective pharmacy patients on how hospitals serve patients and improve their 
  overall care.
  • Support outpatient specialty prescription medication needs.
  • Support the growth of the specialty pharmacies patient population
  • Ensure that patients remain on track with medication regimens- outbound 
  therapy/medication adherence check-ups; secures refill prescriptions.
  • Communicate effectively with the centralized Patient Service Center with respect to such 
  communications as: the refill report, the zero-fill report, the monthly outstanding report, 
  and the appointment list.
  • Help develop new processes to ensure smooth operations and patient care.
  • Identify medications requiring special storage and/or handling, such as hazardous 
  medications and/or refrigerated medication.
  • Identify supplies necessary for selecting medications such sharps containers, 
  needles/syringes, alcohol swabs, Band-Aids.
  • Answer, resolve and triage inbound inquiries.
  • Perform refill reminder calls under the supervision of a pharmacist.
  • Resolve insurance related issues, including prior authorizations (PAs), and assist patients 
  with various forms of financial assistance.
  • Ensure appropriate documentation in all required systems/tracking mechanisms.
  • Manage, organize, and update relevant data using database applications.
  • Apply observations and recommendations to operational issues, increased productivity, 
  quality, and customer-service standards.
  • Identify trends, resolve problems; recommend improvements; implement change.
  • Actively participate in process improvement initiatives.

Required:
• High School Diploma or GED required.
• Working knowledge of Microsoft office.

Experience:
Required 2 years as a pharmacy technician and 3-5 years of experience as a Specialty Pharmacy 
Technician preferred.

Work Schedule: Full time (40hours or more per week) hours may be long and irregular,
including evenings, weekends, and holidays, as necessary.

Certificates and Licenses:
• Current Registration with Tennessee Board of Pharmacy 
• Current PTCB National Technician Certification

• Function as a value-added business partner to stakeholders throughout the organization.
• Protect organization's value by keeping information confidential.
• Update knowledge by participating in educational opportunities; reading professional 
      publications; maintaining networks; participating in professional organizations.
• Willing to do whatever is necessary for the betterment of the company.

Computer Skills: 
Microsoft word, excel, power point. Internet/E-mail. Database software. 

May Be Exposed to:  
Occupational Hazards: Potential for exposure to infectious patients or materials and hazardous 
and toxic substances (including chemotherapy, cytotoxic drugs, and cleaning solutions); potential 
for sticks or cuts by needles and other sharp items; potential for musculoskeletal injuries if 
proper lifting and techniques are not used.