Claims Examiner

Porch Group is a leading vertical software and insurance platform and is positioned to be the best partner to help homebuyers move, maintain, and fully protect their homes. We offer differentiated products and services, with homeowners insurance at the center of this relationship. We differentiate and look to win in the massive and growing homeowners insurance opportunity by 1) providing the best services for homebuyers, 2) led by advantaged underwriting in insurance, 3) to protect the whole home.

As a leader in the home services software-as-a-service (“SaaS”) space, we’ve built deep relationships with approximately 30 thousand companies that are key to the home-buying transaction, such as home inspectors, mortgage companies, and title companies.

In 2020, Porch Group rang the Nasdaq bell and began trading under the ticker symbol PRCH. We are looking to build a truly great company and are JUST GETTING STARTED.

Job Title: Virtual Claims Examiner
Location: United States
Workplace Type: Remote

Job Summary  
The future is bright for the Porch Group, and we’d love for you to be a part of it as our Virtual Claims Examiner.  

Homeowners of America, a property and casualty insurance provider and subsidiary of Porch Group, Inc., is based in Texas and provides quality products and services at competitive prices through our network of independent agent partners. We offer a wide variety of features, discounts, and payment
options for all our products. In addition to Texas, HOA provides property and casualty insurance in 20+ states throughout the country and continues to add more as we work to become a national carrier. 
 
We are seeking a dynamic team member with a strong analytical aptitude to join our Virtual Claims Unit (VCU).  The VCU Claims Examiner is responsible for handling property damage or liability claims. Examiner must establish rapport with the insureds and maintain relationships with agents, underwriters, contractors, restoration vendors and experts working in a team environment with other Claims Examiners, Claims Adjusters and Claims Associates. The examiner will review policies, claims, property damage estimates, photos, police reports, inspection reports, and other related reports to evaluate damage and coverage to determine amounts covered under the applicable insurance policy. Examiners are responsible for identifying damages, writing estimates, requesting payments, issuing claim payment letters or denial letters when appropriate. Examiners must provide excellent customer service and embody the Homeowners of America/Porch values; No jerks/no egos, be ambitious, solve each problem, care deeply, and together we win.

What You Will Do As A Virtual Claims Examiner:

• Deliver Exceptional Service: Provide excellent customer support while managing claims efficiently
• Investigate and Evaluate Claims: Review policies, verify coverage, assess damages, and determine fair compensation
• Manage Claim Processes: Adjust reserves, enter payments, maintain accurate documentation, and ensure compliance with guidelines
• Collaborate and Negotiate: Work with insured parties, attorneys, contractors, and other stakeholders to resolve claims promptly
• Analyze and Document Evidence: Examine photos, statements, surveillance, and records; compile reports and recommendations

What You Will Bring As A Virtual Claims Examiner:

• Bachelor’s degree or equivalent experience
• 5 + years of relevant residential property & casualty work experience and/or training handling property and liability claims

• Familiarity with Estimate software (Xactimate), claims handling systems and Microsoft Office Suite; ability to use standard office equipment
• Experience gathering and analyzing information, completing claims accurately and on time,