Imaging Support Coordinator

Department:

36920 Carolinas Medical Center - Administration: Cardiovascular

Status:

Full time

Benefits Eligible:

Yes

Hours Per Week:

40

Schedule Details/Additional Information:

Scheduling position for Advanced Cardiac Imaging - cardiac CT & MRI

Major Responsibilities:
Accurately collects and analyzes all required demographic, insurance/financial, and clinical data necessary to schedule patients for procedures and/or diagnostic testing

• Maintains confidentiality of patient records according to HIPAA standards.

• Monitors work volumes, identifies problems, and notifies management when additional support is necessary.

• Schedules patients using established procedure for Interventional and Diagnostic areas.

• Responsible for accurate data entry.

• Follows through on obtaining accurate information on all scheduled patients.

• Collects and documents all third party payor information for each patient maintaining current knowledge of all payor mechanisms as they relate to the registration process.

• Generates, assembles and processes all required documents for completion of each scheduled patients including orders, history and physicals and distributes these on a timely basis to both internal and external parties.

• Follows EMTALA,HIPPA, payor and other applicable regulations and standards for registration

• Accurately Collects and analyzes all required demographic, insurance/financial, and clinical data necessary to schedule patients for outpatient interventional and diagnostic procedures

• Maintains the integrity of the electronic scheduling system by processing patient schedule adjustments in a timely manner

• Identifies the correct resource for clinical questions regarding their scheduled exam and directs the patient

• Maintains orders received through the ActiveFax system

• Accurately indexes incoming faxed orders from physicians offices

• Answers all incoming telephone calls according to established departmental procedures

• Accurately creates appointments in computerized scheduling system, reflecting the patient's schedule preference as closely as possible

• Reviews with the patient the appropriate preparation instructions ensuring that the testes and/or procedures can be accurately be performed on the day of service

• Participates in departmental training , team building activities, inservices, and activities essential for department operations

• Contributes to the Continuous Quality Improvement mission by team effort and input.

• Attends all required departmental inservices and staff meetings.

• Assists in training new employees as assigned.

• Assists with flexible work scheduling needs.

• Performance of Secretarial and minor administrative services in support of department

• Compose correspondence from notes and/or discussions with supervisor and/or staff

• Schedule and arrange meetings and/or appointments with multiple attendees.

• Take action upon mail and/or correspondence received by area.

• Organize special events, secure space, prepare memo and/ or notify participants , arrange for equipment as necessary, assure room set-up , order refreshments, etc.

• Enter data into database or spreadsheet,perform analyses from data, and create specialized reports.

• Type letters,memoranda, reports, and other types of correspondence from rough drafts or provided copy

• Maintenance of department files.

• Maintain records and files within the department/unit.

• Create and set up filing systems for department/unit.

Education/Experience Required:

• H.S. or equivalent •2-4 years secretarial experience OR •As