Customer Service Representative | EAG Laboratories

Company Description

Eurofins EAG Laboratories has over 40 years experience in engineering and materials testing services. Our parent company, Eurofins Scientific, is a multi-billion-dollar global leader in engineering and scientific services with a portfolio of over 200,000 validated analytical methods. We offer a consultative, multi-disciplinary approach to solving materials and engineering related product problems. As thought leaders in investigative science, we set the global standard for materials testing services.

Our clients include next generation tech companies in a diverse range of industries and business sectors who design, manufacture, or incorporate products for tomorrow’s technology driven world. Our scientists and engineers collaborate with peers to troubleshoot problems and work through complex engineering and materials analysis for breakthrough products. We have a growth mindset culture where individuals are empowered to drive their own success while fulfilling client needs.

Job Description

We're looking for an enthusiastic Customer Service Representative to partner with members of the Customer Service and Operations teams coordinating incoming and outgoing clients' samples. In addition, the CSR will greet visitors, answer incoming calls and provide support for internal/external customers.  

Responsibilities:

• Manage incoming/outgoing couriers; process return samples to customers in a timely manner.
• Enter samples into the CRM (Customer Relationship Management) system.
• Provide additional support to the Customer Service team, courier service and internal groups.
• Greet clients, vendors, and visitors; answer multiple phone lines and direct incoming calls when needed.

Work Schedule: Mon - Fri, 8am-5pm

*Local candidates are encouraged to apply.*

Qualifications

• 3+ years customer service experience/operations support.
• Excellent professional, verbal, and written communication skills.
• Proficient in Microsoft Office and Outlook. 
• SAP or other CRM database experience a plus.
• Clean driving record to assist with courier team, when needed.

This position is subject to ITAR (International Traffic in Arms Regulations). All accepted applicants must be U.S. Persons as defined by ITAR:

1. U.S. Citizen
2. U.S. Permanent Resident (i.e. “Green Card Holder”)
3. Political Asylee or Refugee

Physical Requirements:

• Able to lift up to 25lbs.

The essential physical and mental requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.    

We will consider reasonable accommodations for qualified individuals with disabilities. If you have a disability or special need, we would like to know how we can better accommodate you.   

BUSADM

Additional Information

Compensation: $24-26/per hour (Salary is commensurate with experience and degree of technical expertise.)

What It’s Like to Work Here:

• Teamwork: experience what being a part of the Eurofins-EAG family feels like. Be inspired by your leaders, be encouraged by your teammates and be supported in all parts of your journey while you work with us.
• Learning & Development: take on career development programs and goal setting to create big possibilities for your career and life. Develop within the company; be mentored and grown as a leader.
• Diversity & Authenticity: we work hard to embrace diversity and inclusion and encourage everyone to bring their authentic selves to work every day.

Benefits & Perks to Foster Work/Life Balance:

✓ Medical, Dental and Vision Coverage

✓ 401k Company Matching

✓ Paid Time Off

✓ Wellness Program

✓ Education Assistance

✓ …and more!

If you enjoy being immersed in technology, tackling problems head-on, finding solutions through teamwork, and taking pride in accomplishments, join us today!

Be a part of a dynamic group that fosters a welcoming environment, dedicating time and resources to training new team members, as well as sharing, developing, and implementing new ideas.

We encourage you to apply even if your experience is not a 100% match with the position. We are looking for someone with relevant skills and experience, not a checklist that exactly matches the job description. We want to help you grow and in return, you help us grow into a stronger, more i