Manager, Clinical Operations (Rheumatology)

What Rheumatology (Rheum) Customer Success contributes to Cardinal Health

The Clinical Manager for our Rheumatology (Rheum) Customer Success team is responsible for leading the Customer Success Clinical function of PPS Analytics. This individual will be responsible for attaining specific objectives defined by the EVP of Provider Solutions. In this role, the Manager will be held primarily accountable for the overall direction and success of the Rheum PPS Clinical Experience of our customers. Additional responsibilities related to the broader Specialty Networks, LLC, organization may also be assigned by the PPS EVP Provider Solutions. This is a position for a clinical expert that will lead our Rheum program.

Location - Fully remote with the expectation of 15-20% travel. Travel does fluctuate throughout the year - but, ideally targeting candidates within reasonably commutable distance of an airport (with willingness to travel).

Responsibilities
• Work closely with the EVP, Provider Solutions to develop and grow the Rheum Clinical Team when necessary
• Manage day to day functions, requirements, deadlines of projects etc. for Customer Success Clinical Team
• Work in conjunction with the EVP of Provider Solutions to manage the technology discussions and the end customer experience with PPS Analytics Tools. Work with the technical teams, set priorities for technical solutions, new features, build, etc.
• Manage the details and overall workflow for individual work and eventual Rheum Clinical team to onboard new practices including Assessment Call and giving direction to Clinical Analyst owning account
• Once the Rheum team grows, manage the training and oversite of all new Clinical Analyst Team members (working with HR, technology teams, onboarding checklist, etc.)
• Manage the ongoing skills assessments and competency testing of all Clinical Analyst Team Members
• Manage the build of any new disease states, needed educational materials, etc. for defined workflows and “play books” per Rheum disease states
• Manage the customer/practice experience regarding value of PPS services, impactful and accurate reporting and consistent messaging through presentations, slide decks, emails etc.
• Follow all Specialty Network requirements of the Provider Solutions, Customer Success, management, and HR Handbook rules
• Assist EVP of Provider Solutions with Staff Reviews, goal setting, etc.

• Manage all aspects of quantifiable performance program for enrolled Rheum practices
• Act as a Rheum data subject matter expert for internal and external teams
• Collaborate with cross-functional teams on real-world evidence and industry projects

Qualifications
• Individuals with a BSN and RN license strongly preferred but not required, APP licensure a plus
• 5 years of clinical experience (or more) preferred

• Background working with clinical data, highly desirable
• Ideally targeting 5 years of experience working in a Rheum Office Practice (2 years of experience in a clinical supervisory or management role in a Rheum Office Practice) preferred
• Must bring an analytical mindset with the willingness/ability to take a data-driven approach
• Strong communication skills are necessary in this role as this individual will be leading presentations for various stakeholders
• Knowledge of medical terminology highly desired
• Knowledge of health-care related computer applications including practice management systems, electronic health record systems, etc.
• Proficiency in Microsoft Office Suite, including but not limited to Word, PowerPoint and Excel
• Good understanding of how technology algorithms affect key data points in disease states
• Remains calm under pressure and resolves problems effectively and efficiently
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
• Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule forms

What is expected of you and others at this level
• Ability to lead teams and drive initiatives to timely and successful completion
• Ability to work effectively and efficiently in a remote environment, motivating clients and team members to deliver on shared goals
• Ability to navigate and thrive in a fast-paced and dynamic environment
• Possesses strong business acumen
• Able to locate and analyze information and make sound recommendations
• Ability to maintain strict patient, physician, staff and corporate confidentiality
• Ability to demonstrate professionalism, compassion, and caring at all times when dealing with others
• Ability to establish and maintain effective working relationships with patients, employees and the public
• Ability to exercise self-ini