MEDICAL UNIT SPECIALIST - 64059545 1 1

Requisition No: 856822 

Agency: Department of Health

Working Title: MEDICAL UNIT SPECIALIST - 64059545 1 1

 Pay Plan: Career Service

Position Number: 64059545 

Salary:  $37,136.06 - $37,180.00 annually 

Posting Closing Date: 07/20/2025 

Total Compensation Estimator Tool

 

                                                                                                                                    MEDICAL UNIT SPECIALIST - OPEN COMPETITIVE

 

Job Summary-Medical Unit Specialist: The successful incumbent will work for the Medical Services program and will serve as a back-up for the Admitting/Eligibility departments, Centralized Medical Records, Centralized Call Center. This position requires frequent travel to five clinic locations throughout Pinellas County.  A valid Florida Driver’s License and reliable transportation is required for this position.  Incumbent should have the ability to work as a team member and independently in a fast-paced environment and must possess excellent customer service skills.  Must have a positive attitude, be flexible, approachable and accept change readily

Performs the following medical record functions:

• Responds to Release of Information requests, including legal, subpoenas, and disability and client requests within 7-10 business days. 
• Uses databases to input data as required. Scans and imports medical records.  Monitors fax machines to ensure that all faxes are received/sent promptly. 
• Answers telephone inquiries related to Release of Information and Medical Records in general and provides responses to internal and external clients. 
• Sorts and distributes mail that is received in the Medical Records department.
• Uses various office equipment including telephones, fax and copy machines.  Orders supplies for the department when needed.  

 

Performs the Following Admitting & Eligibility functions:

• Uses multiple computer applications to determine client financial eligibility for services based on established criteria for new and established clients. 
• Assists clients with completion of consents, forms and applications as needed. Collects and updates client demographic information. 
• Schedules client appointments and places reminder phone calls.
• Serves as a back-up cashier.  
• Scans and attaches documents to client medical records. 
• Process requests for copies of medical records in accordance with State law and HIPAA. 

Centralized Call Center

• Answers incoming calls made to all Health Departments locations.
• Responds to caller’s general information requests and/or inquiries in a professional and courteous manner
• Refers and transfers callers to the most qualified area when needed
• Makes announcements over the public-address system as needed
• Utilizes an effective messaging system to ensure follow up
• Informs callers of public information as needed
• Schedules patient appointments
• Tracks calls appropriately
• Obtains patient demographic and insurance information
• Updates pertinent information and enters into HMS/EagleSoft
• Cancels/reschedules appointments associated with calls
• Completes appointment reminders and reschedules missed appointments as needed.

 

Other Related Duties as Assigned:

• Performs other