Senior/Staff/Principal Service Designer (HHS)

About Skylight

Skylight is a digital consultancy using design and technology to help government agencies deliver better public services. We’re at the forefront of a civic movement to reinvent how all levels of government serve families, patients, and many others in today's digital world.

If you want to play a part in driving this critical movement forward, we’d love for you to join our growing team of public interest technologists. The work we do matters.

About the job

At Skylight, service designers connect human, digital, and organizational interactions to improve how government delivers services. They frame problems, uncover opportunities, and create practical solutions that bring measurable outcomes for the public.

As a service designer on this project, you’ll work across disciplines to translate strategy into real improvements. You’ll conduct research, synthesize insights, and create service blueprints that guide implementation. Just as importantly, you’ll prepare federal teams to sustain these improvements by sharing knowledge and practices that last — from training and enablement to reusable tools like templates, playbooks, and decision records.

What you’ll do

• Lead service design strategy and planning to shape high-impact engagements
• Conduct research and synthesize findings into actionable insights and service blueprints
• Generate and test ideas through prototyping and experimentation to validate outcomes
• Partner with product, engineering, design, and data teammates to turn concepts into implemented solutions
• Ensure accessibility, security, and compliance are embedded from the start, including Section 508 of the Rehabilitation Act (Section 508) standards
• Define success measures and make progress visible with clear metrics and reporting
• Facilitate workshops, create toolkits, and coach government partners to sustain improvements
• Help federal teams sustain improvements by delivering training and enablement, and by leaving behind reusable resources such as templates, playbooks, and decision records

What we're looking for

Minimum qualifications

• Experience applying service design methods to improve services and organizations
• Ability to conduct and synthesize research to uncover needs and guide design
• Experience creating artifacts such as service blueprints, prototypes, or workflows to translate insights into implementation
• Familiarity with accessibility requirements such as Section 508 and inclusive design practices
• Strong facilitation and collaboration skills to influence stakeholders and align teams
• Clear communication skills with executives, stakeholders, and delivery teams
• Commitment to equipping federal teams with documentation, training, and mentoring so improvements last beyond the contract
• Ability to work effectively in a professional services environment
• Passion for improving public outcomes through great government services
• A mindset and work approach that align with our core values

Nice-to-have qualifications

• Experience delivering modernization in civic tech, government, or other highly regulated sectors
• Familiarity with security and compliance contexts such as Authority to Operate (ATO) processes
• Experience working effectively on hybrid or distributed teams

Don’t meet 100% of the criteria but think you can do the job? We’d love to chat anyway! We’re on a mission to build diverse teams, and studies have shown that women and marginalized folks are less likely to apply to jobs if they don’t check every box.

Other requirements

• All work must be conducted within the U.S., excluding U.S. territories. Some federal contracts require U.S. citizenship to be eligible for employment.
• You must be legally authorized to work in the U.S. now and in the future without sponsorship.
• As a government contractor, you may be required to obtain a public trust or security clearance.
• You may be required to complete a company background check successfully.
• Some of our available roles are on federal contracts that require a degree or additional years of experience as a substitute.

Position type

This is a full-time, exempt position.

Location

This is a fully remote position.

Care package

Salary

We want to give you the most competitive salary possible. After all, you deserve it! To that end, we use the results of our interview process to determine what salary is most appro