Customer Supply Chain Specialist II

WHO WE ARE

We’re Talking Rain, and we’re so much more than water. We build flavorful brands, like Sparkling Ice, Sparkling Ice +Caffeine, Sparkling Ice +Energy, Talking Rain Waters, and AQA pH waters. We're creating connections with every sip!

When it comes to success, we know we’re only as strong as our team. That's why we're an equal-opportunity employer. We value diversity and practice inclusivity, hiring great people who enhance our company.

Our Rain Makers are our most important asset. That’s why we invest in them with ⁠benefits and development opportunities that reflect just how much we value them. 

WHAT YOU'LL DO

Right product. Right place. Right time. Our agile, efficient, committed Supply Chain team makes innovative solutions our reality. You’ll contribute to the overall management of operating costs by overseeing the end-to-end order fulfillment process of a regional distribution center.

Reports to: Customer Supply Chain Manager

Direct Reports: N/A

Location: Hybrid at our Preston, WA offices 3+ days per week

*Life happens and we know it. In-office days and hours are dependent on department and business needs, so as long as you’re honest about your needs, we will do what we can to support when things pop up.

Annual Bonus Potential: 7%; Eligibility is based on the company hitting annual financial targets

Hourly Rate: $29.00 - $33.00

Note: New hires typically receive between minimum and midpoint, however, we may go slightly higher based on experience, internal equity and market.

• Track inbound product from manufacturing facilities to 3PL distribution centers, and outbound product from 3PL distribution centers to distributor partners to ensure fulfillment of customer orders and manage to Talking Rain Case Fill KPI targets.

• Serve as the primary point of contact for customers, 3PL distribution centers, and the Talking Rain Sales team for a designated customer ship-to region.

• Oversee the Rain Maker customer order process, including order creation (both EDI and manual), release, planning and delivery.

• Manage OOS (out of stocks) and the order allocation process, communicating ongoing shortages to our customers and Sales team as necessary.

• Validate and verify lead-time and order status throughout all systems—Enterprise Resource Planning (ERP), Transportation Management System (TMS) or Warehouse Management System (WMS).

• Partner with our Sales, Planning, 3PL and Quality teams to ensure customer demand and performance targets are met.

• Create and present Sales with quarterly customer performance slides – to be leveraged in customer meetings and discussions. 

• Reconcile sales cycle information for end-of-month processes.

• Work closely across the organization to ensure vendor product compliance and service level targets are met to avoid customer chargebacks.

• Ensure food safety, quality, and SQF practices are followed at all times, notifying immediate supervisor of any food safety and/or quality issues.

• Complete other responsibilities as assigned.

WHAT YOU BRING

• Bachelor’s degree in Business, Economics, Supply Chain, or equivalent experience.

• 2+ years of Supply Chain experience, ideally within consumer-packaged goods (CPG).

• Proficiency with the Microsoft Office suite.

• Exposure to an Enterprise Resource Planning (ERP), Transportation Management System (TMS) or Warehouse Management System (WMS) preferred.

• Highly effective in communication across cross-departmental teams and a variety of levels resulting in quality decision-making and efficient resolutions.

• Consistently remains focused, cool, and professional under high stress. Does not overreact to bad news or situations and is able to think clearly and make quality decisions.

• Identifies underlying or hidden problems and actively solves difficult problems and mitigates roadblocks to ensure results, actively seeks out tough assignments and opportunities to work on self-development and actively uses support from other stakeholders to impact and influence within their role.

Rain Makers are people who are accountable, curious, and inclusive.

We hold ourselves accountable and recognize room for growth while openly accepting feedback. We embrace change to deliver progressive results.

Rain Makers don’t wait for answers – we go find them. Curiosity is part of what makes us so successful. Sometimes we p