Senior Analyst, Salesforce

LOCATION:               Westchester, Illinois or Mexico City, Mexico

REPORTS TO:            Global CRM Manager

Company Background:

Ingredion is a Fortune 500 provider of ingredient solutions that helps nourish, comfort, sustain, and delight people around the world. Ingredion’s wide range of ingredient solutions is strategically designed to address changing consumer trends and preferences. Our specialty portfolio includes starch-based texturizers, clean and simple ingredients, plant-based proteins, sugar reduction and specialty sweeteners, and food systems. Our innovative ingredient solutions are used by consumers in everyday products, from foods and beverages to paper and pharmaceuticals. And we do it all in a planet-friendly sustainable manner.

We bring the potential of people, nature, and technology together to make life better.

The Sr. Salesforce Business Analyst will lead high value projects related to Salesforce in an agile development environment, working with business stakeholders, technical staff, and partners to deliver solutions that improve sales and sales support productivity and effectiveness through automation, process improvement, user experience, and analytics. The Sr. Salesforce Business Analyst will evaluate enhancement requests from end users to determine need, feasibility, and offer recommendations to optimize platform functionality and gain consensus among key business stakeholders on harmonized functional requirements with suggested prioritization based on anticipated business impact.

To deliver these solutions, the ideal candidate will become an expert in Ingredion’s business environment, how Salesforce is currently being utilized, and how it can be continuously improved to align with and support business objectives, strategies, and processes. You will lead requirements-gathering sessions, develop product roadmap recommendations, contribute to planning and prioritizing the work to be done, and oversee testing and change management activities and other project work required to bring solutions to light. Ideally you are a diligent, hardworking individual who learns new functions and processes rapidly, and consistently delivers outstanding results.

Additionally, the right candidate will advance CRM analytics to provide actionable insights for Go-To-Market teams and the broader organization to optimize business decisions and identify growth opportunities. This role is well-versed in business process documentation and will be expected to maintain documentation of CRM processes.

The position reports directly to the Global CRM Manager working closely with the Global IT function and Regional CRM business leads and other stakeholders to support an integrated approach to Commercial Excellence.

Core Responsibilities:

• Work with the business to identify opportunities for driving sales productivity and effectiveness through technology, data, and process improvement.
• Manage the product roadmap, prioritization, release planning, and delivery of key features for the business processes and technologies you oversee.
• Perform the Senior Business Analyst role in often complex technical projects, overseeing requirements gathering, research, testing, deployment, documentation, training, communication, and user enablement.
• Manage, track, and ensure the timely resolution of risks, blockers, issues, and bugs.
• Review, test, and measure business impact of CRM enhancements to ensure they are providing business value and delivering expected ROI. Develop test cases and user acceptance testing (UAT) plans. Develop best practices for and oversee business user acceptance testing.
• Stay current with Salesforce releases as well as relevant solutions and best practices in the marketplace, evaluating and implementing new features and solutions, as required.
• Develop training materials and, in collaboration with Regional CRM Leads and Power Users, facilitate end user training sessions on the Salesforce.com application.
• Measure and report on performance, achievements, and outcomes.
• Participate in cross-functional teams that address strategic business issues involving CRM.
• Partner with Salesforce and other partner vendor Customer Success management teams to drive engagement, adoption and utilization, and capability development.

This position is well-suited for you if you bring:

• A passion for customers, demonstrated business acumen and digital first mindset
• Experience managing and or implementing technology enabled end-to-end Customer Relationship Management and