Specialist - EDI Patient/Physician

Serves as an ambassador of the practice and primary liaison to EDI patients. Coordinates resources to assure that executive, development and international patients receive appropriate, expedited, discrete, and seamless services while at Mayo Clinic. Provides medical practice secretarial support to the physicians, schedules the patient’s physical exam and return visit with the EDI physician. Additionally, the EDI Patient / Physician Liaison performs and coordinates various administrative tasks to assure an exceptional patient experience, including discussing and arranging special scheduling, providing new patient orientation to the program and facility, performing service recovery when needed, and escalating patient concerns appropriately.
Provides support to EDI physicians to include calendar management, schedule maintenance, presentation preparation, trip/travel arrangements and physician mail. Associate’s Degree in health care management, business, communications or related field required. A minimum of three (3) years of secretarial, back office/front office or customer service experience in a health care facility.

Bachelor's degree preferred. Fluency in Spanish and/or another language used frequently by Mayo patients is preferred.
Demonstrated interpersonal, organizational, and customer service skills. Effective verbal and written communication skills.
Thorough knowledge of scheduling system(s) and detailed understanding of clinical operations workflows. Demonstrated computer experience with advanced proficiency in Microsoft Office, including Microsoft Word and Excel. Demonstrated analytical and problem-solving skills.
Ability to work independently as well as in a team, multi-task and prioritize work load.
Previous Mayo Clinic experience strongly preferred.

Why Mayo Clinic
Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. You’ll thrive in an environment that supports innovation, is committed to ending racism and supporting diversity, equity and inclusion, and provides the resources you need to succeed.