Claims Investigator - Claims Team - City Attorney's Office (9155)

Company Description

Appointment Type: Permanent Exempt (PEX) position; individuals who are appointed to Exempt Positions are appointed at the pleasure of their appointing officer and are considered to be "at-will."

• Application Opening: September 4, 2025
• Application Deadline: Continuous, earliest close 5:00 p.m. Thursday, September 18, 2025
• Compensation Range: $126,100 - $153,218
• Recruitment ID: RTF0159244-01158374

The San Francisco City Attorney’s Office is looking for a qualified and motivated individual to join its Claims Team as a Claims Investigator.

About the Office
The San Francisco City Attorney’s Office is an innovative, nationally-recognized municipal law office working to protect and advance the rights and interests of the City and County of San Francisco and its residents. With over 300 talented and dedicated employees, the Office provides exceptional legal services to the City’s Mayor, Board of Supervisors, officials, and departments. Our work empowers City leaders with effective, responsive, and creative legal solutions and representation so they can deliver critical public services, and our affirmative advocacy enhances the lives and wellbeing of San Francisco’s residents and visitors.

The Office recognizes that diversity in the backgrounds, identities, ideas, and lived experiences of our employees enriches our workplace and enhances our work. We aspire to recruit, employ, retain, and promote talented individuals representing the full spectrum of our community, and welcome all candidates, including candidates of any race, religion, national origin, gender, gender identity or expression, sexual orientation, and age, and candidates with disabilities. We have a clear vision: to be the place where a diverse mix of people want to come and stay, grow professionally, and find purpose and engagement, and where all employees feel welcomed and respected for their full authentic selves, and valued for their work and contributions to the Office and the City. To learn more about the Office’s efforts to provide an inclusive workplace where employees feel they belong and can meaningfully contribute, please visit: https://www.sfcityattorney.org/aboutus/dei/

The Office offers a hybrid remote work schedule for eligible employees with four days onsite and one day remote.

To learn more about the City Attorney’s Office please visit: https://www.sfcityattorney.org/

Job Description

About the Claims Team

The Claims Team is a dynamic and collaborative group of attorneys, adjusters, investigators and clerks that investigates and attempts to resolve over 3,000 claims a year. The team investigates incidents (such as vehicle accidents and flooding) that may result in claims being filed against the City. The team pursues affirmative collections actions against those who have damaged City property. The team represents the City in small claims court to defend against claims and pursue collections.

Claims Investigator Position and Responsibilities

Under direction, the Claims Investigator is responsible for investigating personal injury and property damage claims involving City vehicles, equipment and utility installations; negotiates and settles claims against the City within prescribed limits; and performs related duties as required. Investigators are required to be on call during business hours in order to respond promptly to emergencies in the City. On a rotating basis, investigators must be available to promptly respond to emergencies on evenings and weekends. City vehicles are available for investigators to perform their duties. Investigators’ specific duties include:

• Investigates all circumstances surrounding personal injury and property damage claims; prepares and compiles detailed reports of all such investigations, including interviews with claimants, doctors, nurses, police officials, attorneys, insurance adjusters and others.
• Negotiates the resolution or settlement of claims within prescribed limits; interviews witnesses at the scene of accidents and secures signed statements related thereto; consults with contractors, officials, technical and specialized personnel, as necessary.
• Makes court appearances and gives testimony relating to claims; confers with City legal representatives in connection with discovery responses and trial preparation for claims involving court litigation; arranges for the presentation of physical documentary evidence for use at trials; makes arrangement for the court appearance of expert testimony at trials.
• Defends the