Staff/Principal Service Designer, Technical (HHS)

About Skylight

Skylight is a digital consultancy using design and technology to help government agencies deliver better public services. We’re at the forefront of a civic movement to reinvent how all levels of government serve families, patients, and many others in today's digital world.

If you want to play a part in driving this critical movement forward, we’d love for you to join our growing team of public interest technologists. The work we do matters.

About the job

At Skylight, service designers tie together human, digital, and physical interactions to create or change how government organizations operate in order to create or improve a service. Service designers are expected to understand the problem and organizational landscape, identify opportunities, and iteratively develop services and solutions.

What you’ll do

• Lead strategy and planning to define service design engagements
• Iteratively conduct the core of activities of service design — research, ideation, prototyping, and implementation — as part of a multidisciplinary, lean-agile team 
• Understand people and their behavior in relation to a service through research planning (e.g., what research methods to use), data collection (e.g., contextual inquiry), then synthesize research data through visualization and analysis (e.g., service blueprints)
• Generate ideas related to addressing the problem space through ideation planning, idea generation (e.g., brainwriting), and idea selection (e.g., decision matrix)
• Explore, evaluate, and communicate how people might experience or behave in future service situations through prototyping (commonly requires paper or clickable prototypes but may need other ways to validate user interactions and experiences)
• Implement changes to the components of a service — organizational, operational, human, technological, and physical — through activities such as process reengineering, software development, and change management
• Maintain organized, well-written documentation throughout the process

What we're looking for

Minimum qualifications

• Can take a systems thinking approach to changing how elements of an organization interact and influence one another
• Ability to plan, synthesize, and present research
• Ability to identify the best opportunities for service improvement through ideation and experimentation activities
• Know how to align policies, technology, infrastructures, and systems to drive meaningful outcomes for the business and users
• Ability to lead collaborative research and design activities, influence others, and build consensus
• Ability to work successfully within a professional services environment (e.g., can communicate effectively with clients)
• Passion for creating better public outcomes through great government services
• A mindset and work approach that aligns with our core values
• Ability to travel for work from time to time

Nice-to-have qualifications

• Prior experience working in the civic tech space
• Experience working in a remote-team environment

Don’t meet 100% of the criteria but think you can do the job? We’d love to chat anyway! We’re on a mission to build diverse teams, and studies have shown that women and marginalized folks are less likely to apply to jobs if they don’t check every box.

Other requirements

• All work must be conducted within the U.S., excluding U.S. territories. Some federal contracts require U.S. citizenship to be eligible for employment.
• You must be legally authorized to work in the U.S. now and in the future without sponsorship.
• As a government contractor, you may be required to obtain a public trust or security clearance.
• You may be required to complete a company background check successfully.
• Some of our available roles are on federal contracts that require a degree or additional years of experience as a substitute.

Position type

This is a full-time, exempt position.

Location

This is a fully remote position.

Care package

Salary

We want to give you the most competitive salary possible. After all, you deserve it! To that end, we use the results of our interview process to determine what salary is most appropriate given your current level of seniority. For a Service Designer at Skylight, the current salary ranges are as follows:

• Associate Service Designer: $90,000–$125,000
• Service Desig