Overview

We are looking for a highly organized and strategic Senior Solutions Consultant with strong project management skills to drive the successful delivery of our SaaS solutions. In this role, you will act as a key liaison between clients, sales, product, and customer success teams, ensuring a smooth and structured implementation process. You will play a vital role in managing solution deployment projects, overseeing timelines, and ensuring customer success through well-defined, on budget project execution.

Key Responsibilities

Project Management & Implementation:

• Lead and coordinate the end-to-end implementation of SaaS solutions for new and existing customers.

• Develop and maintain project plans, including timelines, milestones, and key deliverables.

• Manage project budget efficiently, communicate budget status to customer consistently, and trigger invoicing as agreed.

• Manage multiple client engagements simultaneously, ensuring projects are delivered on time and within scope.

• Identify project risks early and implement mitigation strategies to prevent roadblocks.

• Work closely with internal stakeholders (sales, engineering, and customer success) to align resources and drive project success.

Post-Sales & Customer Success:

• Support the handover from sales to customer success to ensure a seamless transition.

• Provide strategic recommendations to customers on best practices, integration options, and workflow optimization.

• Maintain strong relationships with key accounts and serve as a point of contact for solution-related inquiries.

Stakeholder Communication & Training:

• Serve as the primary point of contact for project-related communications with clients.

• Facilitate project kickoff meetings and check-ins

• Deliver structured customer training sessions to ensure smooth adoption of the SaaS solution.

• Document best practices, FAQs, and training materials to enhance the customer experience.

Process Improvement & Scalability:

• Continuously refine and improve implementation processes to increase efficiency.

• Work with the product team to provide customer feedback that informs product enhancements.

• Develop standardized project templates, checklists, and workflows to streamline future implementations.

• Drive automation and optimization initiatives for solution deployment.

Qualifications

• 5+ years of experience in a solutions consulting, implementation management, or SaaS project management role

• Strong project management skills, with experience using tools like Asana

• Proven ability to manage multiple projects simultaneously in a fast-paced environment.

• Experience in solution design, or customer onboarding in a SaaS or enterprise software company.

• Excellent stakeholder management skills, with the ability to communicate effectively across technical and business teams.

• Strong problem-solving skills and the ability to manage project risks proactively.

• Fluency in English and French(mandatory)

• Familiarity with CRM, ERP, or enterprise SaaS platforms is a plus.

• PRINCE 2 or ITIL certification is a plus.

• Ability to travel occasionally for client meetings and industry events (if required)

What We Offer

Here's what we offer to support your growth, well-being, and success at Full Fabric:

• Competitive Salary: We understand the value of top talent and are committed to offering market-leading compensation packages that reflect the expertise and value our team members bring to our company.

• Remote Flexibility: Embrace the future of work with our fully remote working option and experience the benefits o