Business Systems Analyst

Company Description

NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our global theme park destinations, consumer products, and experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, NBC Sports, Telemundo, NBC Local Stations, Bravo, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through our powerhouse film and television studios, including Universal Pictures, DreamWorks Animation, and Focus Features, and the four global television studios under the Universal Studio Group banner, and operate industry-leading theme parks and experiences around the world through Universal Destinations & Experiences, including Universal Orlando Resort, home to Universal Epic Universe, and Universal Studios Hollywood. NBCUniversal is a subsidiary of Comcast Corporation. Visit www.nbcuniversal.com for more information.

Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.

Job Description

NBCUniversal’s Product Team builds and supports products and workflow designs that provide essential capabilities to organizations throughout NBCUniversal. The team leverages deep relationships with our business engagement and engineering counterparts to build cohesive, end-to-end solutions for their clients or users. The product portfolio is aligned around critical NBCU functions such as Content/Title Management, Data & Analytics, Scheduling & Distribution, and Content Sales.

The Business Systems Analyst supports Universal Destinations & Experiences (UDX) by ensuring the effective execution of technology programs and process improvement activities in support of strategic business objectives around the Content Supply Chain.  This role collaborates with leaders and stakeholders across UDX to ensure proper cross functional coordination and execution across delivery teams from initiation to completion.   This role will be in constant communication with clients, provide front line support for new user onboarding, troubleshooting, and user documentation.

Essential Responsibilities

• Partner with Product, Engineering, and Operational teams to shape, prioritize, and execute UDX Content Supply Chain initiatives, ensuring alignment to short- and long-term business objectives and measurable outcomes.
• Assess current-state business processes and user workflows, identify gaps/root causes (system defects, configuration, training, or operational constraints), and drive cross-functional solution design through implementation and adoption.
• Lead requirements discovery with stakeholders (workshops, interviews, journey mapping), document functional/non-functional requirements, translate needs into clear technical specifications and acceptance criteria, and maintain traceability from request through delivery.
• Manage delivery plans across multiple workstreams by defining scope, milestones, dependencies, and resourcing; track progress against timelines and SLAs; proactively surface risks/issues; and provide clear status reporting to partners and leadership.
• Create and maintain user-facing materials (SOPs, quick reference guides, release notes, and training content) by translating product deliverables into clear documentation that supports onboarding, change management, and self-service support.
• Own day-to-day platform administration, including new account provisioning, role-based access control, user/group setup and maintenance, license/access audits, and coordination with security/IT to ensure compliance with access and data governance standards.
• Maintain and optimize platform configuration and user experience, including front-end/page administration (pages, spaces, navigation), workflow and configuration settings (notifications, email templates, schedules), and routine regression checks to ensure stable operations.
• All other duties as assigned.

Qualifications

REQUIREMENTS:

• Bachelors' Degree in computer science or equivalent
• 2+ years' experience in a role demonstrating strong technical, quantitative, or analytical skills
• 2+ years' experience in a role exhibiting excellent written and oral communications, effective interpersonal skills, project or program management, and strong formal presentation abilities
• 2+ years hands-on experience with emerging media te