FRONT DESK CLERK (FULL TIME)

 

 

• We are hiring immediately for  Full Time Front Desk Clerk positions.
• Location: Note: online applications accepted only.
• Schedule: Full-time schedule; open availability preferred. Rotational: schedule 84 hours weekly 2 weeks on/1 week off; more details upon interview.
• Requirement:  Nevaday Food Handler's Card preferred
• Perks: Lodging and Meals Provided!!

 *Internal Employee Referral Bonus Available

 

ESS Support Services Worldwide – Gulf of Mexico is a leading provider of comprehensive support services, specializing in food and facility maintenance for clients and their employees both offshore and on remote land sites.

 

Our team consists of culinary professionals, dedicated kitchen support personnel, and hospitality experts committed to delivering unparalleled guest services, supporting every aspect of daily community life for our clients' resident workers -- 365 days a year, 24 hours a day.

 

ESS Support Services Worldwide offers competitive wages, has an award-winning benefits program which includes health, medical, dental, vision, retirement plus other insurance which meets the needs of each individual.

Job Summary

Summary:   Checks guests in and out of the hotel. Resolves challenges throughout guests' stays. Promotes hotel services and amenities to guests and upsells products.  

Essential Duties and Responsibilities:

• Welcomes and acknowledges each guest with a smile, eye contact and friendly greeting, using the guest's name when possible.
• Anticipates guests' service needs by asking questions, listening to guest preferences and taking action when possible.
• Speaks to guests and coworkers using clear, appropriate and professional language.
• Answers telephones using appropriate etiquette, transfers calls to the right person or department; takes and relays messages.
• Processes all guest check-ins by confirming reservations, assigning rooms and activating room keys.
• Processes all payment types, including room charges and cash, check, debit and credit transactions.
• Processes all check-outs; resolves issues related to late disputed charges.
• Answers, records and processes guest calls, messages, requests, questions and concerns.
• Follows up with guests to ensure issues have been met to their satisfaction.
• Coordinates with Housekeeping to track readiness of rooms and report guest concerns.
• Communicates parking procedures to guests, dispatch bell staff and valet staff as necessary.
• Provides guests directions and information regarding the property and local points of interest.
• Runs daily reports, identify any special requests and check reports for accuracy.
• Assigns rooms according to guest request and preferences whenever possible.
• Completes designated cashier and closing reports in the computer system.
• Balances and drops receipts according to accounting specifications.
• Practices safety standards at all times.
• Complies with record retention, Standard Operating Procedures and daily responsibilities.
• Performs other duties as assigned.

Full-time and part-time positions offer the following benefits to associates: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identity Theft Protection, Pet Insurance, Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
Full-time positions also offer the following benefits to associates: Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs)

About Compass Group: Achieving leadership in the foodservice industry
 
Compass Group is an equal opportunity employer.  At Compass, we are committed to treating all Applicants and Asso