Senior ServiceNow Developer (REPOST)

Minimum Pay Rate: $122,023.00

Maximum Pay Rate: $161,622.00

Civil Service Status: Civil Service 

Posting Type: Open 

 

As SMUD’s Senior ServiceNow Developer, you will be a senior member of the ServiceNow platform team and will play a pivotal role in designing, developing, administering, and supporting the ServiceNow platform. The Senior ServiceNow Developer will guide the ServiceNow platform team on both development and administration of the platform and serve as a subject matter expert for SMUD’s ServiceNow environment. You will work with stakeholders on the implementation of requested changes and enhancements to the platform, modernizing and automating customer processes while ensuring the architecture and operating environment adhere to best practices. You will be responsible for identifying system improvements, resolving issues, and maintaining the functionality of the platform. The Senior ServiceNow Developer will collaborate on the development of the roadmap for the platform, aligning it with business objectives and IT enterprise strategies, and optimizing its use throughout the organization. 

 

Official SMUD Classification: Senior Enterprise Application Administrator

 

Open until filled - This posting may close at any time without notice after 10/23/2023 so you are encouraged to apply early.

Purpose

To provide advanced technical support and analysis related to the administration of enterprise software applications to ensure a state-of-the-art, stable, accurate, and reliable enterprise computing environment that meets the needs of the organization.

Nature and Scope

Serves as the advanced journey-level resource in a relevant professional discipline; works independently on projects of moderate complexity; exercises independent judgment and discretion; may serve in a lead role and assist in planning, coordinating, prioritizing, monitoring and evaluating the work results in assigned areas and participates in the selection, training, motivating, evaluating and development of lower level staff.

Duties and Responsibilities

• Provide 24/7 on-call and non-business-hour support for applications, as required.
• Provide primary support on at least one major enterprise application or SAP Basis administration.
• Provide secondary support for the other enterprise applications supported by the administrators group.
• Provides technical expertise and direction to entry and journey level staff; serves as a key or lead resource person in troubleshooting system problems; assumes ownership of the troubleshooting process ensuring that subordinates understand troubleshooting and problem resolution processes and solutions.
• Serves as primary contact between SMUD and external vendors.
• Manages and maintains the infrastructure and system environment within the specified service level agreement; plans and executes normal maintenance schedules; schedules and implements back-up/restore components of production and non-production environments.
• Work with support analysts and technical staff to identify and resolve system issues such as outages and poor system performance.
• Work with support analysts and technical staff to coordinate and schedule system installations, upgrades, and patches.
• Coordinate and schedule system backups and restorations.
• Coordinate and schedule and perform operating system, application, database and client tools patching and maintenance, and support migration of changes. Ensure patches are fully tested in test environments before moving to production systems.
• Identify, evaluate and install application software patches.
• Configure systems / applications from a technical perspective.
• Ensures adherence to Service Level Agreements regarding application availability for applications with a large number of users.
• Perform system sizing estimates.
• Diagnose and resolve system-related issues.
• Interface with software vendors for bug resolution, licensing issues, and system maintenance issues.
• Interface with SMUD management via status reports and meetings.
• Interface with the applications' users and business units when necessary.
• Install new application software releases and version upgrades.
• Support, monitor, test, and troubleshoot hardware and software problems in support of applications.
• Plan, create, and maintain appropriate procedures, documentation, inventory assessments, and other procedures related to administration of software applications, system and network connectivity architecture, system and database backup policies, and user management.
• Administer application security including administration of application users, as necessary.
• Provide ad hoc desktop support services for users of the applications.
• Coordinate and