Team Lead, Payroll

ROLE SUMMARY 

The Team Lead, Payroll is responsible for delivering operations of the payroll processes at high quality standards in line with key objectives and agreed service level. With a strong focus on service delivery, process improvement, and data confidentiality, the Team Lead Payroll plays a critical role in ensuring a timely, accurate, and compliant payroll. This role prepares and consolidates reports for stakeholders, analyzes and addresses audit findings, reconciles and resolves complex payroll processing and colleague payroll issues.    

The Team Lead, Payroll implements payroll best practices according to industry and company standards, taking into consideration accounting standards, internal controls, and regional policies. The role leverages technological platforms to bring effectiveness and efficiency to the operation.    

This role is accountable for ensuring proper controls are in place, escalating issues appropriately, and maintaining effective communication with key stakeholders. Acting as a key operational leader, the Team Lead Payroll supports, guides, and develops payroll team members and drives team performance by monitoring key metrics and KPIs.   

This role will promote Pfizer’s Purpose, Values, and the GBS culture by engaging and leading a team of qualified and diverse CS colleagues. 

ROLE RESPONSIBILITIES 

• Execute activities associated with the assigned payroll processes which include but are not limited to:   
• Ensure that all tasks for the payroll cycle are performed timely and accurately by managing day-to-day operational activities and deliverables   
• Ensures annual and year-end activities are planned proactively and executed timely   
• Support data collection for payroll audits and compliance checks   
• Ensure efficient training and handover of activities to other/new team members   
• Review payroll controls and ensures that payroll is compliant with regulatory and company standards (e.g., SOP, SOX Controls)   
• Maintain up to date knowledge of the regulatory framework and ensure any new regulations are implemented timely  
• May be responsible for regular execution or back-up of an assigned payroll depending on the requirements of the markets under responsibility of the extended team   
• Implement new payroll controls, procedures and policies as needed     
• Identify and implement process improvement, automation opportunities and transformational projects   
• Coordinate with other departments on payroll-related matters     
• Support developmental opportunities and training for direct reports    
• Manage performance of direct reports through goal setting, assessment, feedback and coaching     
• Build effective working relationships with key stakeholders (PX, Finance, Incentives Team, Payroll Vendors etc.)    
• Monitor and report on payroll metrics and KPIs (such as Payroll Accuracy Tracker (PAT), Service Now cases, Volume tracker)    
• Act as first level escalation point to resolve complex payroll issues or report to the next management level    
• Ensure active participation at Service Delivery calls and drive issue resolution     
• Ensure documentation such as work instructions (WI) or standard operating procedures (SOPs) are up to date.   
• Review and certify payroll signoffs relating t