Director, Strategic Projects, CXG

Alkami is the digital sales and service platform provider for U.S. banks and credit unions. Our unified Platform integrates onboarding, digital banking, and data and marketing—each solution can stand alone, but together they deliver more—to help institutions onboard, engage, and grow relationships. As the future shifts toward Anticipatory Banking, we help data-informed bankers meet the moment with technology that drives action.

Founded in 2009, we continue to be recognized for our intentional culture and tremendous growth (Best Place to Work in Fintech; Best & Brightest to Work For Nationally; and Comparably’s Best Company Culture, Best Career Growth, Best Engineering Team, and Best Places to Work in Dallas, among others). We’re building a culture where each Alkamist can perform to their highest potential, and we’re always on the lookout for the best and brightest minds. If you’re ready to experience the power of alchemy - transforming the ordinary into the extraordinary - come join one of the fastest growing SaaS companies in the U.S.

As a remote-first company, most of our positions can be remote in the US, except for key roles, which will be indicated in the Job Title.

Follow us on Glassdoor and LinkedIn!

The Director, Strategic Projects will lead high-impact, cross-functional initiatives that advance Alkami’s Customer Experience strategy and drive measurable outcomes for our financial institution (FI) clients. This role is focused on translating Alkami's strategic priorities into execution—driving alignment, ownership of scalable digital products, and continuous improvement across the Customer Experience organization.

Working closely with leaders across implementations, technical support, training & education, customer journey, voice of the customer, customer success management, value consulting, and advocacy, this role will identify, own, and lead initiatives that improve client health, accelerate adoption, and enhance the overall digital banking experience.

This is a highly visible, enterprise-facing role requiring strong strategic thinking, product intuition, data-driven decision-making, and the ability to influence across teams to deliver outcomes that matter to both Alkami and our clients.

Key Responsibilities 

● Own and execute strategic initiatives that improve client health, retention, and growth across Alkami's FI portfolio 

● Partner with Customer Experience and Product leadership to define and prioritize the initiatives that drive digital adoption and value realization 

● Identify patterns and insights across the FI base (e.g., core, segment, lifecycle stage) to inform scalable digital products/solutions

● Drive cross-functional alignment across implementations, support, training, and customer

success, and advocacy to deliver a seamless, product-driven, end-to-end customer experience

 journey 

● Establish product governance, operating cadence, and reporting to provide visibility into roadmap progress, risks, and impact 

● Leverage data (NPS, CES, adoption metrics, support trends, and product telemetry) to prioritize initiatives and measure success

● Design and integrate AI capabilities into the products being built — advancing Alkami's AI-first strategy and creating durable competitive advantages for FI clients 

● Create and own a CXG product roadmap that translates Alkami's strategy into actionable digital experiences that improve time-to-value, engagement, and platform utilization 

● Serve as a central owner of strategic, complex, multi-team initiatives impacting the Customer Experience organization — prioritizing work in order to maximize outcomes 

Support executive communications by building clear narratives around customer outcomes, product direction, performance, and strategic progress. 

Qualifications 

● 8–12+ years of experience in strategy, operations, consulting, product management, or program leadership roles, preferably in SaaS, fintech, or digital banking

● Demonstrated success leading and owning complex, cross-functional initiatives that drive measurable business impact 

● Strong analytical mindset with experience using data to inform deci