Assistant General Manager - Four Points

Situated oceanfront along the Jacksonville Beach Boardwalk, Four Points by Sheraton Jacksonville Beachfront offers guests a comfortable and convenient coastal retreat near some of Northeast Florida’s most popular destinations, including the Jacksonville Beach Fishing Pier, TPC Sawgrass, Kathryn Abbey Hanna Park, and St. Johns Town Center. This all-suite oceanfront hotel features a heated outdoor pool, relaxing hot tub, fitness center, on-site restaurant, lobby bar, and an outdoor patio with a fire pit overlooking the beach. With modern meeting rooms, a business center, and spacious accommodations designed for both leisure and business travelers, the hotel delivers a welcoming hospitality experience in one of Florida’s most vibrant beach communities.

The hotel is proudly operated by Harrison Group, a third-generation family-owned hospitality company founded in 1951 in Ocean City, Maryland. Today, the Harrison Group operates a growing portfolio of hotels and restaurants across Ocean City, Maryland, Virginia Beach, Virginia, Corolla, North Carolina, and Jacksonville Beach, Florida. The company is committed to delivering exceptional guest experiences through continuous property improvements, strong team development, and a culture rooted in genuine hospitality. As the Harrison Group continues to grow, team members have the opportunity to be part of a dynamic organization dedicated to elevating the hospitality experience across every market it serves.

Job Title: Assistant General Manager Location: Four Points by Sheraton Jacksonville Beachfront

Reports to: General Manager

Basic Purpose:

The Assistant General Manager (AGM) supports the General Manager in overseeing the daily operations of the hotel to ensure efficient performance, financial success, and exceptional guest satisfaction. This role provides leadership across multiple departments and helps maintain compliance with company policies, brand standards, and operational procedures. The AGM plays a key leadership role in supporting team development, operational consistency, and the overall guest experience.

Organizational Scope:

The Assistant General Manager reports directly to the General Manager and provides operational oversight across several hotel departments, including front office, housekeeping, maintenance, and other assigned areas. This role partners closely with the General Manager to support budgeting, forecasting, revenue initiatives, and operational strategies that align with both short-term performance goals and long-term property success.

Essential Functions:

1. Provide leadership and direction to hotel team members, fostering a culture of accountability, teamwork, and service excellence.

2. Oversee daily operations of front office, housekeeping, maintenance, and related departments to ensure operational and brand standards are consistently met.

3. Serve as Manager-on-Duty when needed, addressing guest concerns, emergencies, and operational issues in the absence of the General Manager.

4. Assist with recruiting, interviewing, hiring, onboarding, training, and developing hotel staff.

5. Support the performance management process, including coaching, documentation, and performance evaluations.

6. Monitor operational and financial performance and assist with budgeting, forecasting, and reporting processes.

7. Identify opportunities to improve operational efficiency, control costs, and enhance revenue performance.

8. Partner with sales and marketing teams to support group and transient business initiatives that improve occupancy and RevPAR performance.

9. Conduct routine property walk-throughs to inspect cleanliness, maintenance, safety, and adherence to brand standards.

10. Monitor guest feedback through surveys, online reviews, and loyalty platforms, implementing service improvements when necessary.

11. Ensure compliance with company policies, franchise standards, safety regulations, and applicable hospitality guidelines.

12. Assist in maintaining staffing schedules to ensure adequate operational coverage while managing labor costs.

13. Support employee development and succession planning by identifying and mentoring high-potential team members.

14. Represent the property in community engagement, tourism, or hospitality-related events as needed.

15. Complete additional duties and s