About One

One's mission is simple — financial progress. We’re doing this by creating simple solutions to help our customers save, spend, and grow their money — all in one place.

The U.S. consumer today deserves better. Millions of Americans today can’t access credit, build savings or wealth, and are left to manage their financial lives through multiple disconnected apps. Almost a quarter of U.S. adults are unbanked or underbanked and roughly 80% of fintech users rely on multiple accounts to manage their finances.

What makes us unique? We are backed by a preeminent fintech investor (Ribbit) and the world’s largest retailer (Walmart), maintain the speed and independence of a startup, and employ a strong (and growing) collection of world-class talent.

There’s never been a better moment to build a business that helps people achieve financial progress. Come build with us!

The role

In the Business Operational Readiness role, you will play a pivotal role in ensuring seamless operational transitions and lead operational readiness for product and feature launches. Your mandate is to function as the stitcher of information, embrace problem solving with the customer experience in mind and take ownership to drive and execute on projects. This role will impact ONE’s vision by working with key cross functional stakeholders to lead and streamline readiness strategies for both net-new product and new feature rollouts. This role reports into the Core Ops team.

This role is responsible for: 

• Work closely with cross-functional teams (ie. Product, Operations, Customer Service, Change Management, Compliance & Legal) to prepare and stand up new lines of businesses from an operational standpoint.

• Take ownership of the operational readiness process, driving initiatives from conception to implementation.

• Collaborate with external partners to assess and address business and regulatory risks during product readiness phases.

• Define servicing use cases, agent procedures, resources, training and tooling requirements. 

• Develop and implement communication plans to drive alignment on the operational launch strategy, execute launch playbooks, post-launch issues mitigation, BCP plans, launch reporting and post launch feedback loops

• Demonstrate a proactive and solution-oriented approach to challenges. 

You bring

• 8+ years operations or product support experience preferably in consumer banking or Fintech. 

• Comfortable navigating ambiguity and adapting to a fast-paced, dynamic environment.

• Strong project management skills with a focus on delivering results with ability to prioritize and manage multiple work streams concurrently.  

• Excellent communication and interpersonal skills for effective stakeholder management.

• Ability to think strategically about operational processes and identify areas for improvement.

• Demonstrated leadership and a go-getting attitude to take charge of initiatives.

• An act-like-an-owner mentality. We have a bias toward taking action.

• Understands the connectivity of various roadmaps, prioritization and risk mitigation.

Pay Transparency

The estimated annual base salary for this position ranges from $150,000 to $175,000. Pay is generally based upon the level, complexity, responsibility, and job duties / requirements of the specific position. We then source candidates with the requisite skills, expertise, education, training, and experience.  If you are selected for an interview, please feel welcome to speak to a Talent Partner about our compensation philosophy and other available benefits.

What it’s like working @ ONE

Our teams collaborate remotely and in our work spaces in New York and Sacramento. 

• Competitive cash - we don’t discount based on location

• Benefits effective on day one 

• Early access to a high potential, high growth fintech

• Generous stock option packages in an early-stage startup

• Remote friendly (anywhere in the US) and office friendly - you pick the schedule

• Flexible time off programs - vacation, sick, paid parental leave, and paid caregiver leave

• 401(k) plan with match

Leveling Philosophy

In order to thoughtfully scale the company and avoid downstream inequities, we’ve adopted a flat titling structure at One. Though we may occasionally post a role externally with a prefix such as “Senior” to reflect the external level of the position, we do not use prefixes in titles like that internally unless in a position which manages a team. Internal titles typically include your specific functional responsibility, such as engineering,