Global Security - Command Center Analyst

Global Security safeguards the firm's employees and assets worldwide, developing security policies, managing security operations, and conducting fraud investigations. The Global Security Operations Centers (GSOCs) operate 24/7, coordinating with security professionals and employees at all levels. The GSOC Analyst role involves comprehensive preparedness and response coordination to major crisis events and daily disruptions, protecting employees, property, customer assets, and the firm's reputation. The Analyst is tasked with monitoring, researching, and analyzing data sources for timely reporting and compliance with standard operating procedures.

The Global Security Operations Centers (GSOCs) act as communication and situational awareness hubs for the firm's Crisis Management structure, operating 24x7x365. The GSOC Analyst coordinates directly with other security, resiliency, and intelligence professionals, and interacts with employees at all levels of the organization. The role is to provide comprehensive corporate-level preparedness and response coordination to major crisis events, as well as day to day disruptions, and to protect employees and property, customer assets, stockholder interests, and the firm's reputation.

As a Global Security - Command Center Analyst within our Global Security Operations Centers (GSOCs), you will be responsible for monitoring, researching, reviewing, and analyzing data sources for dissemination and reporting purposes. You will participate in security incident response on a daily basis, identifying and triaging potential impacts to the firm's employees, assets, and areas of operation. You will also provide comprehensive corporate-level preparedness and response coordination to major crisis events, as well as day to day disruptions, with the aim to protect employees and property, customer assets, stockholder interests, and the firm's reputation.

Job responsibilities

• Participate in security incident response on a daily basis, identifying and triaging potential impacts to the firm's employees, assets, and areas of operation
• Monitor situational security awareness, including gathering information from a variety of sources internal to and external of the firm; normalizing and correlating the information; providing real-time detection and response services for incidents that directly or indirectly impact the firm's employees, assets, or areas of operation
• Compose and track incident Informationals to resolution; inform security, resiliency, facility, and technology responders; deliver information in verbal or written updates via internal communication platforms (ex. Symphony)
• Escalate sensitive or high-impact incidents to senior managers and executives, including members of the JPMorganChase Operating Committee
• Provide logistical support for crisis management teams, including exercise coordination, roster maintenance, and crisis call facilitation
• Triage and escalate cases of workplace violence to relevant security and threat management teams
• Monitor and administer travel security operations in accordance with procedures, including tracking, assisting, and advising international travelers on security issues across the region
• Monitor and support site and regional crisis management conference calls, gathering and providing intelligence and information (weather, travel, security, etc.) as required
• Conduct proactive research into potential risks; monitor external media feeds for threats to the firm's facilities and/or senior management
• Work flexibly during overnights, weekends, holidays, and crises as needed 
• Perform special projects and research as required by GSOC management or as conditions warrant

Required qualifications, capabilities and skills

• Bachelor's degree, equivalent military/law enforcement, and/or joint operations center/security operations center experience required.

Preferred qualifications, capabilities, and skills

• Experience in GIS Systems (ESRI)
• Able to establish, foster and maintain trust-based relationships with a diverse portfolio of stakeholders.
• A clear and timely communicator, able to adjust communications styles to interact with a range of audiences.
• Confident and collaborative, able to offer constructive challenge to status quos and to provide and seek diverse perspectives.
• A wholehearted commitment to diversity, respect and inclusion, seeking to participate in diversity efforts and activities.
• Preference for directly transferable experience, and awareness & knowledge of incident management, business resilience, and security operations.

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers