Hospitality Services Manager - Milton, MA

 Position Title: Hospitality Services Manager - Milton, MA 

Salary: $65000

Other Forms of Compensation: Merit increases yearly 

 

Think Fresh! Lead with Excellence!

 An industry leading hospitality food service group, Unidine is driven by its exceptional people sharing their passion, creativity and talent to craft memorable guest experiences. Unidine’s commitment to scratch cooking, innovative programs, venue concepts and services continues to push boundaries and modernize dining programs for hundreds of clients around the nation. Our restaurants, bars, cafeterias and bistros offer a place for guests to enjoy something extraordinary. That is why we believe that using the freshest ingredients makes for the best dishes, staying ahead of industry trends pushes us to be innovative, and giving team members the right tools and resources helps them to perform their best. Come and join our award-winning team!

 

Job Summary

Job Summary:

Working as the Hospitality Manager, you will work in partnership with the Corporate Director of Hospitality and the Regional Hospitality Champion to drive initiatives that positively impact customer experience and support the company’s mission to deliver hospitality excellence to premier clients. The Hospitality Manager will develop, communicate and execute hospitality training efforts, measurement of guest experience and initiatives that enhance team culture. This position will work closely to support various teams including: operations, culinary, human resources, and marketing.

Key Responsibilities:  

• Initiates customer satisfaction surveys and focus groups to gauge the Company’s hospitality at the unit
• Analyzes data and develops action plans based on facts to improve quality of service
• Supports the operational and culinary teams with strategies to drive hospitality excellence
• Manages the pre meal experience with operations managers
• Works with Corporate Director of Hospitality & Culture and Regional Hospitality Champion to provide regular hospitality training to managers & associates
• Builds and maintains strong relationships across the organization and with key clients
• Identifies improvement opportunities by staying current on customer/industry trends
• Monitors customer satisfaction KPIs at the unit level to ensure ROI

Preferred Qualifications:  

• Three plus years managing high profile, strategic initiatives in marketing/communications/learning & development (retail, hospitality, restaurant) or five plus years in customer service or operations role
• College or graduate degree in business, marketing, communications or related field
• Passion, knowledge and appreciation of culinary arts, food and dining
• Excellent interpersonal communication skills – both verbal and written; ability to communicate with all levels of client management; tact in working with professional peers from other departments and all subordinates
• Detail oriented with strong organizational skills
• Ability to develop systems and reports for tracking projects and metric alignment
• Ability to effectively present information and respond to questions in one-on-one and small group situations to customers, clients, other employees and the general public, using PowerPoint as well as other mainstream software and technology
• Problem solving skills - ability to communicate operational challenges, with recommended solutions where possible
• A flexible working style for a fast-paced, dynamic environment where only limited standardization exists
• Excellent time management skills
• Demonstrated experience in development of Standard Operating Procedures

 

Apply to Unidine today!

Unidine is a member of Compass Group USA 

Click here to Learn More about the Compass Story 

Compass Group is an equal opportunity employer.  At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business n