Manager Patient Experience

Working across the ministry, the position will be responsible for facilitating and advancing activities that promote ongoing improvement in the patient experience. Accountable for the coordination, planning and execution of patient experience improvement projects.  Demonstrate ability to organize programs, understand clinic environment and workflows, identify areas of opportunity, and promote a transparent culture that seeks patient feedback.  This manager oversees a data driven program collecting, tracking and analyzing quality and patient experience trends for optimizing service outcomes, supports the creation of a strategic vision for the ambulatory setting, communicates system progress on initiatives, and coaches team members to maximize customer service tools and programs to enhance the patient experience.  Provides supervision and is accountable for patient relations quality, resolution of patient complaints, identifying trends and developing programs to support core leaders in prompt resolution of concerns.  Ensures prompt and immediate attention is given to patient concerns per standards.

Providence caregivers are not simply valued – they’re invaluable. Join our team at Saint Johns Health Center and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Required Qualifications:    

• Bachelor's Degree in Healthcare, Hospitality, Business or related field or equivalent educ/experience
• 3 years experience with customer service and clinical data analysis and improvement; preferably in healthcare setting
• 2 years Leadership experience
• 2 years Demonstrates experience in the philosophy of service excellence, engaging colleagues in solutions management and motivational skills. 

Preferred Qualifications:

• Master's Degree in Healthcare, Hospitality, Business or related field

Why Join Providence? 

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.

At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.

The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits.