Sr. Service Engineer

Title: Sr. Service Engineer

Pioneer the next generation of innovation. Join us and you’ll develop your skills and expertise to the very highest levels, working in an international environment for a company known the world over for its brilliance.

Key Accountabilities:

• Oversee, troubleshoot and determine the cause of very complex product problems and concerns, through failure analysis and research, applying engineering principles
• Oversee and perform field inspections of failed parts to identify primary cause and reduce future incidents.  Check component parts to assure conformance or non-conformance with specifications 
• Provide guidance, technical assistance and feedback to MTU designers and engineers on customer problems and needs.  Including the design and implementation of experimental hardware
• Oversee operation, maintenance, and repair of engines to ensure that parts, engines and equipment are installed and functioning according to MTU America specifications
• Train field personnel, staff, OEMs and dealers on product and troubleshooting methods to increase service and support capabilities and provide technical assistance to resolve power train concerns
• Verify results and quality of technician's work
• Diagnose electronic engine control systems and troubleshoot these systems as they are applied in different applications
• Confer with engineers and other personnel to implement operating procedures, write and update service manuals and bulletins, resolve system malfunctions, and provide technical information, based on field investigations
• Research and analyze customer design proposals, specifications, and other data to evaluate the feasibility, cost, and maintenance requirements of designs or applications
• Specify system components or direct modification of products to ensure conformance with engineering design and performance specifications
• Conduct research that tests and analyzes the feasibility, design, operation and performance of engines, components, applications and systems. Operate instrumentation and record test data
• Design service tools for new and existing products
• Keep company property clean, organized and operational
• Promote a compliance culture in area of responsibility and live the letter and the spirit of the Integrity Code.
• Perform special projects as required.

Basic Requirements:

• Bachelor’s Degree in Engineering or Technology and 5 years of failure analysis or service engineering experience with internal combustion engines; or 9 years of failure analysis or service engineering experience with internal combustion engines
• To be considered for this role you must be a US Citizen or Green Card Holder

Preferred Qualifications:

• Excellent knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of internal combustion engines
• Excellent mechanical or electrical knowledge of engines and tools, including their designs, controls, uses, repair, and maintenance, including major engine overhaul and the tune-up of diesel engines and components
• Excellent ability to read and interpret blueprints, technical drawings, schematics, and computer-generated reports
• Excellent analytical and creative problem-solving skills, when problems are very complex
• Excellent organizational, planning and follow up skills
• Strong oral/written communication skills
• Strong interpersonal skills
• Self-starter with the strong ability to work extended periods without supervision
• Ability and willingness to travel - domestic and international
• Proficient with PC and MS Office Suite
• Knowledge of MTU products, policies and procedures
• Knowledge of physical properties of fuels, coolants and lubricating oils
• Knowledge of principles of hydraulics, physics and pneumatics
• Maintain detailed records of daily activities in log books

Work Environment:

• Reasonable accommodation may be made to enable an individual with disabilities to perform essential job functions.
• Daily work is performed in an office environment and outside at customer locations
• While performing duties of this position, the employee is occasionally required to stand, kneel, crouch, reach, and / or grasp.
• Employees are regularly required to sit and use hands to manipulate small items such as a keyboard or mouse and is frequently required to walk within the work environment.

Rolls-Royce is an Equal O