Administrative Program Manager 2
State of LouisianaAbout the role
Posting number: OS/DRT/223827
Department: LDH-Office of Secretary
Job classification: ADMINISTRATIVE PROGRAM MANAGER 2
Posting type: Open & Promotional
Categories: Administration, Miscellaneous
Summary
The mission of the Louisiana Department of Health is to protect and promote health and to ensure access to medical, preventive, and rehabilitative services for all residents of the State of Louisiana.
Learn more about the Louisiana Department of Health
Lead a dynamic administrative team supporting Louisiana's Health Standards Section! This rewarding leadership role offers the opportunity to oversee critical licensing operations, improve administrative processes, mentor staff, and help ensure high-quality long-term care services across the state.
An ideal candidate should possess the following competencies:
- Driving Results: The ability to set and pursue goals, maintain focus amid competing demands, and deliver results.
- Making Accurate Judgments: The ability to assess options, weigh risks, and make sound decisions using available information and logical reasoning.
- Thinking Critically: The ability to analyze information objectively, identify connections across sources, and form logical, well-supported conclusions.
- Accepting Direction: The ability to be open and willing to follow guidance or instructions.
- Communicating Effectively: The ability to convey information, ideas, and emotions using structured communication methods that promote understanding and engagement.
- Demonstrating Initiative: The ability to assess situations independently and take proactive steps to address them without being prompted or instructed by others.
- Displaying Professionalism: The ability to uphold workplace standards through consistent conduct, responsible communication, and consideration for others.
- Focusing on Customers: The ability to understand and meet the needs, preferences, and experiences of internal and external customers.
- Following Policies and Procedures: The ability to follow, reinforce, adapt, or develop policies and procedures to maintain compliance with federal and state legal requirements, State Civil Service rules, and organizational policies.
- Training Others: The ability to design and deliver training experiences that build knowledge, develop skills, and improve performance.
Examples of duties
Six years of full-time work experience in any field plus two years of experience in administrative services; OR
A bachelor's degree plus two years of experience in administrative services; OR
An advanced degree plus one year of experience in administrative services.
EXPERIENCE SUBSTITUTION:
Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.
Qualifications
Supplemental information
Supervises and provides leadership to administrative staff by assigning work, conducting training, coaching employees, and completing performance evaluations.
Oversees Non-Long-Term Care (NLTC) licensing operations, including license verifications, initial applications, renewals, changes of ownership, address updates, and service modifications.
Monitors licensing activities to ensure applications and related processes are completed accurately, timely, and in compliance with applicable policies and procedures.
Manages the collection, reconciliation, and processing of licensure fees, sanctions, fines, refunds, and provider payments within licensing and financial systems.
Reviews financial and transaction reports, resolves discrepancies, and ensures the accuracy of licensing records and payment documentation.
Develops and implements administrative policies, procedures, and training materials to improve operationa
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