Director of Maintenance Dispatch

Location

Charleston - 997 Morrison Drive, Suite 402

Business

Our Growth, Your Opportunity

At Maymont Homes, our success starts with putting residents first. We’re expanding to bring clean, safe, attractive, and affordable housing to more families across new markets. With over 20,000 homes, multiple build-to-rent communities, and more on the horizon, we’re not just a leader in the single-family rental space, we’re a company that truly cares about the people and communities we serve.

As a division of Brookfield, Maymont Homes is growing fast and making an impact. Join us to shape a brighter future for our residents while advancing your career with a purpose-driven team.

Job Description

Primary Responsibilities: The Director of Maintenance Dispatcher is primarily responsible for overseeing the efficient execution of maintenance tasks across a large portfolio of single-family rental properties, ensuring high levels of resident satisfaction, compliance with safety regulations, and the optimization of operational performance.

Skills & Competencies:

• 8+ years of experience in maintenance management, preferably within the single-family rental industry.
• Proven experience managing large volumes of work orders and maintaining high levels of operational efficiency.
• Strong background in managing a geographically dispersed team of maintenance technicians, contractors, and virtual assistants.
• Extensive experience in fleet vehicle management and vendor relations.
• Expertise in general IBC building codes, health and safety regulations, and maintenance tasks for single-family homes (plumbing, electrical, HVAC, flooring, appliances, landscaping, irrigation).
• Experience with Salesforce, SiteCapture, and other maintenance management systems preferred.
• Ability to analyze and report on operational data to drive performance improvements.
• Strong understanding of Section 8 compliance, Lead, and Occupancy Inspections.
• Proven ability to lead, develop, and motivate a diverse team across multiple regions.
• Excellent communication skills, both written and verbal, to interact with residents, staff, contractors, and other stakeholders.
• Strong organizational and time-management skills with a keen attention to detail.
• Experience with disaster planning and execution, including tracking and coordination of emergency response.
• Certifications in building codes, plumbing, electrical, HVAC, or other related trades a plus.
• PMP or other project management certifications are a plus.

Essential Job Functions:

Manage Maintenance Volume:

• Oversee and manage the processing of approximately 3,000 work orders per month, ensuring timely and quality service delivery.

Team Management & Development:

• Lead and develop a high-performing team of trade specialist, dispatch teams, and virtual assistants.
• Monitor staffing ratios to ensure optimal performance and efficiency.
• Provide leadership, training, and performance management for team members across multiple regions.
• Foster a positive work environment that promotes collaboration, growth, and high morale.

Operational Efficiency:

• Utilize Salesforce and SiteCapture to manage work orders, monitor team performance, and track maintenance requests.
• Develop and implement strategies to optimize Fleet/Tech utilization and improve KPIs such as service request surveys, move-in surveys, emergency work orders, and days to complete work orders.
• Collaborate with field construction teams to develop maintenance and turn technician hybrid role, where appropriate
• Analyze maintenance operations to identify opportunities for improvement, cost reduction, and efficiency gains.

Resident Experience:

• Prioritize resident satisfaction by ensuring quick response times, quality service, and seamless communication throughout the maintenance process.
• Oversee after-hour call management and ensure resident needs are met in a timely and efficient manner.

Compliance & Safety:

• Ensure compliance with all relevant regulations, including Section 8, Lead, and Occupancy Inspections.
• Monitor and ensure adherence to IBC building codes, rental property health and safety regulations, and other applicable local and federal requirements.
• Coordinate disaster planning, execution, and tracking for maintenance operations during emergencies.

Contract Management:

• Oversee the development, execution, and management of maintenance contracts, ensuring vendor performance meets company standards.
• Negotiate and maintain relationships with external contract