URBN Senior International Customs Compliance Coordinator

Role Summary

URBN is looking for a Senior Coordinator of International Customs Compliance to help support our global business. The Senior Coordinator is responsible for supporting the operations of the International Compliance Department, including but not limited to reviewing export documentation for completeness & accuracy, assisting in product classification, and providing support to the team and other business partners as issues arise.

Role Responsibilities

• Lead resolution of complex export compliance issues across URBN’s retail and wholesale operations, ensuring timely escalation and cross-functional collaboration.
• Oversee and optimize data integrity within Bamboo Rose (PO Management System) to downstream systems, identifying process improvements and training opportunities.
• Apply advanced classification knowledge across apparel, footwear, home, and beauty categories; mentor junior team members in classification methodology.
• Support and coordinate responses to customs audits and investigations, including documentation preparation and stakeholder communication.
• Review and validate export documentation and processes for exports from the U.S. to Retail stores and Wholesale customers globally, ensuring compliance and operational efficiency.
• Reconcile and approve customs-related invoices for Accounts Payable, identifying discrepancies and driving resolution.
• Serve as primary liaison for inquiries from Canada Customs Broker, providing guidance and ensuring alignment with regulatory requirements.
• Generate and analyze reports to identify trends, monitor compliance metrics, and support strategic decision-making.

Role Qualifications

• Ability to build effective relationships with internal and external stakeholders
• Strong communicator with a flexible and adaptable approach to new challenges
• Ability to work in a fast paced, everchanging landscape
• Organized with an eye for detail, who can prioritize and manage their own time and workload
• 1-3+ years customs experience preferred

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The Perks

URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit www.urbn.com/work-with-us/benefits

EEO Statement

URBN celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair and respectful work environment. To ensure compliance with our non-discrimination and anti-harassment policies, we offer anti-harassment training to managers and employees.