Field Service Technician

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function:

Customer Management

Job Sub Function:

Technical Field Service

Job Category:

Business Enablement/Support

All Job Posting Locations:

Danvers, Massachusetts, United States of America

Job Description:

About MedTech

Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.

Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com/. 

We are searching for the best talent for a Field Service Technician to be in Danvers, MA.

The Field Service Technician is an excellent opportunity for someone with strong electro-mechanical maintenance experience to work on a console that is directly responsible for critical patient monitoring. In this role, the Field Service Technician will be responsible for providing preventative and corrective maintenance on Abiomed electro-mechanical products received into the Danvers-based Service Depot, occasionally providing on- site support to the customer. The Field Service Technician will also provide basic telephone support to Abiomed’s customers and Abiomed’s field based Sales, Marketing and Clinical Teams. This individual will also assist the Engineering/Quality SPR Teams with complaint follow-up, investigation and closeout as required.

Principal Duties and Responsibilities

• Conducts preventative and corrective maintenance of electro-mechanical life support consoles

• Maintains calibration standards as required for all test equipment used in the process of servicing

• Provide internally-based service as required to Abiomed’s pool of service loaners and marketing console

• Provides basic telephone support to Abiomed’s customers, and Abiomed’s field based Sales, Clinical and Marketing teams

• Ensure an adequate level of service inventory is available to meet day to day service needs

• Provides rotating 24/7 rotating on call service support coverage for customers and Abiomed’s field teams

• Support manufacturing as required with testing and burn in of spare parts

• Assist Engineering with complaint follow up, including evaluation, testing, investigation and closeout

• Document neatly and accurately all services performed

• Communicate issues in a timely manner to manager and Admin team as required Does comprehensive review of service history for each console prior to servicing

• Ensures compliance to Regulatory standards, able to follow established SOPs, processes and procedures Team player able to adapt and execute on individual and Team goals

Required Qualifications

• AS/BS in Electrical or Mechanical Engineering Technology preferred or equivalent experience Valid US Driver's license required

• Ability to lift and move up to 70 lbs.

• Willingness and ability to travel internationally and domestically on occasion, up to 10% of the time Ability to adapt and execute to changing workload environment

• Detail-oriented individual, focused on quality

• Ability to follow written and verbal SO