Senior Director, Retail PMO

At VertexOne, helping utilities provide the best customer service experience is what we do. VertexOne is the recognized leader in SaaS platforms for utilities across North America. Through a wide range of innovative services and solutions, VertexOne helps utilities deliver a compelling customer experience; reducing the cost to serve customers, increasing operational efficiency, improving customer satisfaction, and driving utility operations forward. It’s been in the DNA of our people since we started supporting utilities’ customer experience needs over 20 years ago. And that commitment continues to this day.


Our team members are our greatest assets, so we pride ourselves on being ‘Employee First’. As such, we listen to what our employees have to say and find ways to incorporate their ideas into the company. Whether it’s new technology, career development opportunities, or fun events, we find new ways to keep our employees engaged and incentivized to grow within the company. Our employees' well-being—both physical and mental—is a top priority at VertexOne. That's why we foster a 100% remote and flexible environment and encourage work-life balance.


VertexOne is proudly Certified as a Great Place to Work®. Great Place to Work® is the global authority on workplace culture, employee experience, and leadership behaviors proven to deliver market-leading revenue, employee retention and increased innovation. VertexOne is dedicated to prioritizing the employee experience and creating an exceptional company culture.


The Director of the Retail Project Management Office will be responsible for overseeing retail project management activities, collaborating on strategic initiatives, and ensuring the successful delivery of complex software projects to our customer on-time and within budget. As our Director of the Retail PMO you will also be engaged on strategic projects to provide direct Project Management and Project Delivery.

This position will lead other teams at VertexOne to execute multiple project objectives, including deliverables, budget performance, and schedule adherence. They will manage other project or program managers and coordinators and contribute to the maturity and strategic direction of the PMO.

The role needs a highly experienced strategic leader and communicator with a positive "can do" attitude and a demonstrated track record of successfully delivering solutions. Individuals need to take responsibility, be organized, and demonstrate a professional approach to their work.

Essential Duties:
• Identify and plan projects to achieve business objectives and develop project charters
• Develop detailed project plans for complex projects ensuring that all tasks are appropriately scheduled (dependency, dates, resources, effort) and aligned with business objectives
• Identify key stakeholders and manage internal and external expectations
• Manage resources, communicate responsibilities and ensure accountability to completing deliverables
• Collaborate with stakeholders to ensure an effective governance model is defined and implemented to ensure project success
• Manage change requests and control scope
• Document and manage risks, action items, issues, constraints, assumptions, escalating as appropriate
• Work through challenges to problem solve, mitigate risk and ensure successful delivery.
• Identify and negotiate with management to allocate sufficient resources to successfully execute
• Manage communications across cross-functional teams, executives and external stakeholders
• Establish and maintain relationships with the client stakeholders
• Prepare for and lead Steering Committee meetings
• Monitor project progress and provide ongoing project status reporting. Escalate issues in a timely manner
• Identify lessons learned and recommend changes to enhance the successful delivery of projects
• Champion a standard project management methodology with supporting processes and best practices
• Work cross-functionally with other departments to mature the organization’s project management capability
• Manage large projects with a high degree of complexity
• Create and deliver effective presentations to executives and project management forums
• May lead a team of Project Managers and Project Coordinators
• Advanced use of project management tools and dashboards
• Operate independently and provide strategic guidance for the project management office
• Up to 25% Travel to client sites

Qualifications:
• Thorough understanding of project management; PMP certification preferred
• 10+ years of experience in program or project management
• 5+ years of experience in Utilities industry and 3 full lifecycle CIS or ERP implementations desired
• Proven success manag