IAD Amenity Cart Agent

The employee is responsible for United Airlines’ Amenity Cart Support during their shift. This includes receiving inventory, and restocking carts. Maintaining the carts and the stockroom while complying to first-in-first out.
Comply with all safety, security, compliance and quality standards and procedures established by the Company, Clients and regulatory authorities.

• Establish and maintain effective communication and working relationships with passengers, co-workers, shift coordinators, supervisors, managers, clients, etc.
• Ensure the highest quality of customer satisfaction.
• Will receive inventory, stock storage room, and break down boxes.
• Maintain amenity inventory at multiple storage locations and designated cart holding locations (up to 100 Carts throughout the operation).
• Perform opening and closing check of all amenity carts.
• Support tracking of cart restocking and deployment, including scanning QR codes and filling out web forms with United-provided device, at the direction of United local management and/or ABM management.
• Position carts to designated flights/areas that are identified by United and/or ABM representatives.
• Ensure carts are fully stocked and report any missing carts to ABM Amenity Cart Lead.
• Clean carts, and rotate product as needed to ensure compliance with product expiration dates.
• Support United with limited testing of additional cart concepts.
• Maintain stock room cleanliness.
• Monitor inventory controls and submit reorder notices.
• Answer incoming calls on UA issued cell phone during hours of operation.
• Miscellaneous duties as assigned.

Physical Demands:

• The individual may be required to stand and walk for the majority of the work shift.
• Individual may be required to lift and /or push up to 75 pounds or more for the majority work shift.

Work Environment:

• The work environment may have a moderate to high noise level.
• May require exposure to outside weather conditions.

Language Skills: 

• Ability to communicate effectively in the English language.
• Ability to read and interpret documents such as safety rules, operating and procedure manuals, and handbooks.
• Ability to effectively present information and respond to questions from passengers, managers, clients, customers and the general public.
• Must also possess and utilize effective listening skills.
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Reasoning Ability:

• Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. 

Grooming:

• Must always wear appropriate uniform and badge/ID.
• Employee must comply with guidelines set in the ABM Aviation Standards of Employment.

General Company Requirements:

• Employee must comply with the Company’s uniform and grooming standards and must always wear his or her SIDA badge/Airport ID.   
• Employee must comply with all guidelines and policies set forth in the ABM Aviation Employee Handbook.  These policies include, but are not limited to, the Company’s Zero Tolerance Discrimination and Harassment Policy, Retaliation Policy, Ethics Policy, and Security Policy.  Employee must also comply with regulatory agency requirements, including, but not limited to, the ADA, ACAA, DOT, TSA, FAA, and Federal, State, and Local authorities.

Education:

• High School Diploma or GED preferred.

Experience:

• Previous aviation, aircraft appearance or cleaning experience preferred.

Overall:

• Must be 18 years of age or older.
• Must be able to communicate effectively through English language

For the SIDA Badge Application (Airport Badge: Required by TSA, MWAA and CBP) purposes, must have the following documents in case we move you forward for the next steps:

• Identification with Current Address (Choose one)** 
  •  State ID 
  •  Driver's License  
• Citizenship Verification (Choose one)** 
  • US Citizens: US Passport or US Birth Certificate/Naturalization WITH SSN
  • Foreign Nationals: Green Card or Employment Authorization Document (EAD) accompanied by SSN Card (if a green card is not available) 
  • EAD Categories NOT ELIGIBLE for SIDA security clearance: A10, A11, C08, C10 (ineligible to be hired by IAD ABM)

This job description is subject to change at a