Community Coordinator/Manager (AC)

Company Description

Our mission as a company providing IT services is to provide our clients all over the world with the best solutions. We manage to do this by analyzing the needs of our clients and matching them to the skills and aspirations of our employees. Therefore, one of our main motivations is to provide each Employee and Consultant with a satisfying experience. Joining us means being part of a community with diverse personalities. Start your adventure with ALTER SOLUTIONS!

Job Description

• Oversee the daily operations of the Android Enterprise Customer Community, ensuring a welcoming and healthy environment. Address SPAM, reported posts, and conflicts.
• Engage with community members and direct messages, fostering relationships.
• Coordinate with TAMs to address unanswered questions and escalate issues appropriately.
• Manage the Google Product Experts program, including uploading monthly stats to Salesforce, distributing swag, and regular check-ins with PEs.
• Collaborate with the Senior Community Manager on adapting the program to community needs.
• Support the Customer Success team by gathering and reporting metrics and insights.
• Proactively support engagement content creation identifying opportunities to help and engage customers.
• Handle multiple priorities in a fast-paced environment, working independently and proactively also on repetitive tasks.

Qualifications

• 3+ years of experience managing online communities and handling customer engagement or similar roles. 
• Strong communication skills, both written and verbal.
• Proactivity and independence. 
• Analytical skills, creativity, and ability to manage multiple priorities. 
• English min. B2.

Nice to have

• Working knowledge of the Khoros Community Platform.
• Knowledge of mobility solutions.

Additional Information

• Rate: up to 120 PLN net per hour + VAT
• Location: hybrid (offices in Warsaw, Cracow, Gdansk, Wroclaw)
• Type of contract: B2B contract

We offer

• Access to local and international projects - Clients from France, Germany, Portugal, UK, and Benelux.
• Professional development support - trainings, technical certificates, conference participation, foreign language classes, and soft skills trainings are subsidized for up to 2 000 PLN.
• Bonus for recommending Candidates starting from 6 000 up to 10000 PLN.
• Fully paid Medicover healthcare card.
• Psychological support program WellBee.
• Multisport card.
• Regular integration events and gifts.
• Relocation packages.
• Long-term cooperation.
• Mobility Program.

If You applied for this position the Controller of your personal will be  ALTER SOLUTIONS POLSKA Sp. z o.o., with its registered office at Przyokopowa 31, 01-208 Warsaw. The personal data provided by you will be processed for the purpose of the recruitment process and for future recruitment processes. You will have the right too choose one or both options on next page.

You have the right to access the content of your data, request their rectification, erasure, restriction of processing, the right to data portability, the right to object to the processing of your data and the right to lodge a complaint to the President of the Personal Data Protection Office.