Senior User Researcher, Cedar Pay

U.S. healthcare is frustrating and deeply flawed. Cedar’s mission is to drive better outcomes for everyone involved, including providers, insurance companies and the people they serve. At a time when consumer-friendly healthcare experiences are more critical than ever, our platform is uniquely equipped to solve problems that lead to billing issues and administrative waste. At Cedar, know that your work will have a meaningful impact on people’s lives.

The Role

Cedar is improving the healthcare financial experience. It’s not hard to see the problem: we bet you or those close to you have your own stories about struggling with medical bills, fighting with health insurance, or trying to find quality care at a reasonable cost. Millions of hours, and billions of dollars are wasted each year. At Cedar, our technology empowers healthcare providers and insurance companies to work together to offer patients an exceptional and affordable financial experience.

We are seeking a Senior User Researcher to be a part of our User Research team!  This is a ground-up opportunity for a seasoned & strategic researcher to help solve some of the hardest problems in healthcare. You will drive a comprehensive research & insights program for our flagship product, Cedar Pay. You will work in close partnership with the Director of Product Management, Director of Product Design, and Director of Data Science to set the bar for using human-centered best practices and mixed method user research. You are responsible for addressing our highest priority questions about our users, our product experiences, and our business. You are a master at running research projects that span from early opportunity identification through discovery to post product launch.

This role is an individual contributor role, with the opportunity to mentor junior researchers and designers. 

Cedar is committed to a flexible work environment so this, as well as many of our roles, is remote-friendly.

About You 

• You are able to break down large problems, frame them into research opportunities, and gain cross-functional buy-in on your plan  
• You are an expert at running well-scoped research projects that guarantee impact for your teams. You plan, conduct, analyze, and communicate the results of studies, to build deep understanding among designers, product managers, and engineers.  You include your stakeholders and collaborators in every step of the research process, gathering consensus while driving towards outcomes. 
• You are an expert influencer and storyteller.  You love telling stories about users, buyers, and stakeholders in a way that resonates with your team and the company. 
• You are a strong salesperson for research. You proactively identify ways in which research can make impact and can then “make it happen.” You are a partner to design, product, and commercial leadership and promote best practices of research and data-driven decision making.

Skills & Experience

• 6-9 years of hands-on experience conducting strategy, innovation, and product-based user research
• Excellent communication, interpersonal and analytical skills; the ability to communicate complex concepts clearly and persuasively across different audiences and varying levels of the organization.
• Curious, creative, and pragmatic approach to solving problems.
• End-to-end experience with all aspects of research (study design, recruiting, moderation, analysis, reporting)
• The ability to manage ambiguity, work autonomously, keep organized across a number of user research projects
• Deep mastery of qualitative and quantitative methods.  Experience teaching research methods and the strengths and limitations of when to use qualitative vs when to use quantitative methodologies
• Ability to anticipate needs, developing a deep understanding of business goals
• Ability to develop research goals and strategy in alignment with company goals

What do we offer to the ideal candidate?

• A chance to join a high-visibility team at an early stage
• The ability to impact the growth of our company, we value all comments and suggestions
• Transparency across teams and interaction with multiple departments
• Competitive pay, employer-paid healthcare, restricted stock units 
• Remote work flexibility

Compensation Range and Benefits

• Salary/Hourly Rate Range*: $157,250 - $185,000
• This role is equity eligible
• This role offers a competitive benefits and wellness package

*Subject to location, experience, and education

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What do we offer to the ideal candidate?

• A chance to improve the